Leo Appleton is a Library and Information Services academic in the School of Information, Journalism and Communication at the University of Sheffield, having previously established a career in senior leadership of UK academic libraries. He is a chartered fellow of CILIP and is the editor-in-chief of the Taylor and Francis journal New Review of Academic Librarianship.Natasha Howard is Head of Knowledge & Library Services at NELFT NHS Trust. She has over 20 years of experience in the library and information sector and was joint winner of the CILIP K&IM and UKeIG Information Manager of the Year Award 2020. She is Chartered Fellow of the CILIP: the Library and Information Association (FCILIP).Rowan Williamson is Associate Director for Library Services at the University of the Arts London. She is a Chartered Information professional (MCLIP) and Senior teaching fellow (SFHEA) with experience of leading large and complex teams in library and information services in HE, FE and public libraries. She has been the chair of CILIP’s Digital Technology Group (DTG) for a number of years and won the Time Higher Education Award for Outstanding Library Service 2021.