Leo Appleton is a Library and Information Services academic in the School of Information, Journalism and Communication at the University of Sheffield, having previously established a career in senior leadership of UK academic libraries. He is a chartered fellow of CILIP and is the editor-in-chief of the Taylor and Francis journal New Review of Academic Librarianship.Natasha Howard is Head of Knowledge & Library Services at NELFT NHS Trust. She has over 20 years of experience in the library and information sector and was joint winner of the CILIP K&IM and UKeIG Information Manager of the Year Award 2020. She is Chartered Fellow of the CILIP: the Library and Information Association (FCILIP).Rowan Williamson is Associate Director for Library Services at the University of the Arts London. She is a Chartered Information professional (MCLIP) and Senior teaching fellow (SFHEA) with experience of leading large and complex teams in library and information services in HE, FE and public libraries. She has been the chair of CILIP’s Digital Technology Group (DTG) for a number of years and won the Time Higher Education Award for Outstanding Library Service 2021.

• Introduction: Leadership and Management Understanding Leadership and Management; Establishing Yourself as a Manager; Understanding and Managing Organisational CulturePart 1: Operational Management Business Administration; Organisational Skills; Time Management and Prioritising; Managing Meetings; Managing Customer Services; Managing Access to Library ServicesPart 2: Managing People Advertising Job Roles and Positions; Shortlisting, Interviews and Assessments; Informaing Candidates and Providing Feedback; Staff Training and Development; Inducting New Staff; Managing Performance; Team Building; Managing Your Teams Online; Motivating Staff; Managing Conflict; Dealing with Difficult Situations; Supervising Staff; Managing Without a Team; Wellbeing for Mnagers and Staff; Delegating; Leading and Managing Multi-disciplinary Teams; Managing VolunteersPart 3: Managing Information Resources Introduction to Managing Information Resources; Developing a Collections Development Strategy; Managing Print and Digital Resources; Selection of Resources; Organisation of Resources; Accessing resources; Maintaining Resources; Managing Acquisitions ResourcesPart 4: Managing Finance and Budgets Managing Budgets; Bidding for Resources and Additional Funding; Tendering and Procurement Processes; Managing Licenses and Contracts; Income GenerationPart 5: Managing Information Systems and Technology Library Management Systems; Managing Multiple Systems; Systems Vendors and Suppliers; Intranet Management; Library Web Page ManagementPart 6: Managing Library Buildings and Space Library Space Design and Planning; Stakeholder Engagement and User Experience in Space Planning; Managing Estates and Facilities; Managing Health and Safety Managing Sustinability in Our Physical EnvironmentsPart 7: Strategic Management Strategic Planning; Mission, Vision and Values; Library Policies; Workforce Planning; Scenario Planning; Managing Compliance; Horizon ScanningPart 8: Influencing Sphere of Influence; Business Cases; Negotiation Skills; Selling Ideas and Vision; Instituional Initiatives; Professional Advocacy; Education for Sustainable DevelopmentPart 9: Equality and Diversity Managing Equality, Diversity and Inclusion; Ensuring and Embedding Equality; Diversifying Library Collections and Services; Decolonisation and Liberation Work; Managing Library Services for Diverse CommunitiesPart 10 Project Management Project Planning and Project Frameworks; Project Teams and Resources; Programme ManagementPart 11: Change Management Change Management; Managing People through the Change Process; Agile Management; Disaster Planning; Crisis ManagementPart 12: Quality Assurance and Performance Measures Performance Measurement; User Engagement; Surveys; Key Performance Indicators; Statistical Measures; Demonstrating Impact and Value; Kite Marks and Accredited Standards; BenchmarkingPart 13: Stakeholders, Partnerships and Collaborations Internal Partners; External Partners; Using Library Consortia for Licensing Agreements, Brokering Partnerships, and Joint Delivery; Outsourcing Your ServicesPart 14: Marketing and Communication Marketing and Publicity; Brand and Branding; Publicity Campaigns, Social Media and Digital Marketing; Annual ReportingPart 15: Understanding Yourself Self-awareness; Promoting Yourself; Career Planning and Professional Development; Wellbeing and Mindfulness; Professional Engagement; Presenting at Conferences; Writing for Publication; Work Life Balance

Leo Appleton is a Library and Information Services academic in the School of Information, Journalism and Communication at the University of Sheffield, having previously established a career in senior leadership of UK academic libraries. He is a chartered fellow of CILIP and is the editor-in-chief of the Taylor and Francis journal New Review of Academic Librarianship.Natasha Howard is Head of Knowledge & Library Services at NELFT NHS Trust. She has over 20 years of experience in the library and information sector and was joint winner of the CILIP K&IM and UKeIG Information Manager of the Year Award 2020. She is Chartered Fellow of the CILIP: the Library and Information Association (FCILIP).Rowan Williamson is Associate Director for Library Services at the University of the Arts London. She is a Chartered Information professional (MCLIP) and Senior teaching fellow (SFHEA) with experience of leading large and complex teams in library and information services in HE, FE and public libraries. She has been the chair of CILIP’s Digital Technology Group (DTG) for a number of years and won the Time Higher Education Award for Outstanding Library Service 2021.

• Introduction: Leadership and Management Understanding Leadership and Management; Establishing Yourself as a Manager; Understanding and Managing Organisational CulturePart 1: Operational Management Business Administration; Organisational Skills; Time Management and Prioritising; Managing Meetings; Managing Customer Services; Managing Access to Library ServicesPart 2: Managing People Advertising Job Roles and Positions; Shortlisting, Interviews and Assessments; Informaing Candidates and Providing Feedback; Staff Training and Development; Inducting New Staff; Managing Performance; Team Building; Managing Your Teams Online; Motivating Staff; Managing Conflict; Dealing with Difficult Situations; Supervising Staff; Managing Without a Team; Wellbeing for Mnagers and Staff; Delegating; Leading and Managing Multi-disciplinary Teams; Managing VolunteersPart 3: Managing Information Resources Introduction to Managing Information Resources; Developing a Collections Development Strategy; Managing Print and Digital Resources; Selection of Resources; Organisation of Resources; Accessing resources; Maintaining Resources; Managing Acquisitions ResourcesPart 4: Managing Finance and Budgets Managing Budgets; Bidding for Resources and Additional Funding; Tendering and Procurement Processes; Managing Licenses and Contracts; Income GenerationPart 5: Managing Information Systems and Technology Library Management Systems; Managing Multiple Systems; Systems Vendors and Suppliers; Intranet Management; Library Web Page ManagementPart 6: Managing Library Buildings and Space Library Space Design and Planning; Stakeholder Engagement and User Experience in Space Planning; Managing Estates and Facilities; Managing Health and Safety Managing Sustinability in Our Physical EnvironmentsPart 7: Strategic Management Strategic Planning; Mission, Vision and Values; Library Policies; Workforce Planning; Scenario Planning; Managing Compliance; Horizon ScanningPart 8: Influencing Sphere of Influence; Business Cases; Negotiation Skills; Selling Ideas and Vision; Instituional Initiatives; Professional Advocacy; Education for Sustainable DevelopmentPart 9: Equality and Diversity Managing Equality, Diversity and Inclusion; Ensuring and Embedding Equality; Diversifying Library Collections and Services; Decolonisation and Liberation Work; Managing Library Services for Diverse CommunitiesPart 10 Project Management Project Planning and Project Frameworks; Project Teams and Resources; Programme ManagementPart 11: Change Management Change Management; Managing People through the Change Process; Agile Management; Disaster Planning; Crisis ManagementPart 12: Quality Assurance and Performance Measures Performance Measurement; User Engagement; Surveys; Key Performance Indicators; Statistical Measures; Demonstrating Impact and Value; Kite Marks and Accredited Standards; BenchmarkingPart 13: Stakeholders, Partnerships and Collaborations Internal Partners; External Partners; Using Library Consortia for Licensing Agreements, Brokering Partnerships, and Joint Delivery; Outsourcing Your ServicesPart 14: Marketing and Communication Marketing and Publicity; Brand and Branding; Publicity Campaigns, Social Media and Digital Marketing; Annual ReportingPart 15: Understanding Yourself Self-awareness; Promoting Yourself; Career Planning and Professional Development; Wellbeing and Mindfulness; Professional Engagement; Presenting at Conferences; Writing for Publication; Work Life Balance

Leo Appleton is a Library and Information Services academic in the School of Information, Journalism and Communication at the University of Sheffield, having previously established a career in senior leadership of UK academic libraries. He is a chartered fellow of CILIP and is the editor-in-chief of the Taylor and Francis journal New Review of Academic Librarianship.Natasha Howard is Head of Knowledge & Library Services at NELFT NHS Trust. She has over 20 years of experience in the library and information sector and was joint winner of the CILIP K&IM and UKeIG Information Manager of the Year Award 2020. She is Chartered Fellow of the CILIP: the Library and Information Association (FCILIP).Rowan Williamson is Associate Director for Library Services at the University of the Arts London. She is a Chartered Information professional (MCLIP) and Senior teaching fellow (SFHEA) with experience of leading large and complex teams in library and information services in HE, FE and public libraries. She has been the chair of CILIP’s Digital Technology Group (DTG) for a number of years and won the Time Higher Education Award for Outstanding Library Service 2021.

• Introduction: Leadership and Management Understanding Leadership and Management; Establishing Yourself as a Manager; Understanding and Managing Organisational CulturePart 1: Operational Management Business Administration; Organisational Skills; Time Management and Prioritising; Managing Meetings; Managing Customer Services; Managing Access to Library ServicesPart 2: Managing People Advertising Job Roles and Positions; Shortlisting, Interviews and Assessments; Informaing Candidates and Providing Feedback; Staff Training and Development; Inducting New Staff; Managing Performance; Team Building; Managing Your Teams Online; Motivating Staff; Managing Conflict; Dealing with Difficult Situations; Supervising Staff; Managing Without a Team; Wellbeing for Mnagers and Staff; Delegating; Leading and Managing Multi-disciplinary Teams; Managing VolunteersPart 3: Managing Information Resources Introduction to Managing Information Resources; Developing a Collections Development Strategy; Managing Print and Digital Resources; Selection of Resources; Organisation of Resources; Accessing resources; Maintaining Resources; Managing Acquisitions ResourcesPart 4: Managing Finance and Budgets Managing Budgets; Bidding for Resources and Additional Funding; Tendering and Procurement Processes; Managing Licenses and Contracts; Income GenerationPart 5: Managing Information Systems and Technology Library Management Systems; Managing Multiple Systems; Systems Vendors and Suppliers; Intranet Management; Library Web Page ManagementPart 6: Managing Library Buildings and Space Library Space Design and Planning; Stakeholder Engagement and User Experience in Space Planning; Managing Estates and Facilities; Managing Health and Safety Managing Sustinability in Our Physical EnvironmentsPart 7: Strategic Management Strategic Planning; Mission, Vision and Values; Library Policies; Workforce Planning; Scenario Planning; Managing Compliance; Horizon ScanningPart 8: Influencing Sphere of Influence; Business Cases; Negotiation Skills; Selling Ideas and Vision; Instituional Initiatives; Professional Advocacy; Education for Sustainable DevelopmentPart 9: Equality and Diversity Managing Equality, Diversity and Inclusion; Ensuring and Embedding Equality; Diversifying Library Collections and Services; Decolonisation and Liberation Work; Managing Library Services for Diverse CommunitiesPart 10 Project Management Project Planning and Project Frameworks; Project Teams and Resources; Programme ManagementPart 11: Change Management Change Management; Managing People through the Change Process; Agile Management; Disaster Planning; Crisis ManagementPart 12: Quality Assurance and Performance Measures Performance Measurement; User Engagement; Surveys; Key Performance Indicators; Statistical Measures; Demonstrating Impact and Value; Kite Marks and Accredited Standards; BenchmarkingPart 13: Stakeholders, Partnerships and Collaborations Internal Partners; External Partners; Using Library Consortia for Licensing Agreements, Brokering Partnerships, and Joint Delivery; Outsourcing Your ServicesPart 14: Marketing and Communication Marketing and Publicity; Brand and Branding; Publicity Campaigns, Social Media and Digital Marketing; Annual ReportingPart 15: Understanding Yourself Self-awareness; Promoting Yourself; Career Planning and Professional Development; Wellbeing and Mindfulness; Professional Engagement; Presenting at Conferences; Writing for Publication; Work Life Balance