Positive Working Relationships

• Communicate to connect; Behave assertively; Make meetings productive; Negotiate win-win solutions; Recognise and manage conflict; References.

'You found it - what a find! A practical resource packed with all the relevant theory and suggested activities to support your professional development. An essential resource to have at your fingertips, jump in and enjoy.' - Russell Jeans, Learning and Development Manager, NTL'All the essential concepts are here, presented in an easily digestible format with lots of up to date case studies and references - but, most importantly, with plenty of thought provoking activities and self-diagnostic exercises to make the learning personal and transferable.' - Peter Manning, Head of Training & Development, News International