Policy Analytics, Modelling, and Informatics

J. Ramon Gil-Garcia is an Associate Professor of Public Administration and Policy and the Research Director of the Center for Technology in Government, University at Albany, State University of New York (SUNY). Dr. Gil-Garcia is a member of the Mexican National System of Researchers and of the Mexican Academy of Sciences. In 2009, he was considered the most prolific author in the field of digital government research worldwide and in 2013 he was selected for the Research Award, which is “the highest distinction given annually by the Mexican Academy of Sciences to outstanding young researchers.” Dr. Gil-Garcia is the author or co-author of articles in prestigious international journals in Public Administration, Information Systems, and Digital Government and some of his publications are among the most cited in the field of digital government research worldwide. His research interests include collaborative electronic government, smart cities and smart governments, digital divide policies, new public management, public policy evaluation, and multi-method research approaches. Theresa A. Pardo is the Director of the Center for Technology in Government at the University at Albany, SUNY. She holds Research Associate Professor appointments in Public Administration and Policy at the Rockefeller College of Public Affairs and Policy and in Informatics at the College of Computing and Information. Professor Pardo is a co-developer of the top-ranked Government Information Strategy and Management concentration at the University of Albany and is president of the Digital Government Society, a global multi-disciplinary organization of scholars and practitioners interested in the development and impacts of digital government.

• Foreword.- Preface.- Section one: Definitions, Concepts, and Theoretical Approaches.- Section two: Methodologies, Tools, and Strategies for Evaluation and Assessment.- Section three: Empirical Studies and Cases, lessons to be learn.- Section four: Practical Recommendations.- Conclusions.- References.