Joanne Murphy is a lecturer on organisational behaviour and change at Queens University Management School, Northern Ireland. She has published on policing and public sector management and is co-author of Public Management and Complexity Theory, Richer Decision in Public Services.

• Introduction PART I: CONTEXT, PROCESS AND TIME 1. The Conditions for Conflict and Change 2. Taking an Organisational Perspective PART II: CHANGE WITHIN: FOUR PHASES OF TRANSITION 3. Phase One: The Tipping Point 4. Phase Two: Implementation, Symbolic Modification and Resistance 5. Phase Three: Power Assisted Steering 6. Phase Four: A New Order? PART III: MANAGING CHANGE: NEW CHALLENGES, OLD PROBLEMS 7. Facilitating Change Under Environmental Pressure: Leadership, Resourcing, Pace and External Intervention 8. The Past Drives the Present into the Future: Continuity, Change and Policing in Northern Ireland

"This book makes an important contribution to an understanding of the profound changes in policing that have occurred within a relatively short period of time in Northern Ireland. It also contributes to an understanding of organizational change in general. I would recommend it to anyone who is interested in deepening his or her understanding of this complex situation." - Rutgers University Review "Murphy's close and detailed analysis provides a nuanced account of these important issues, and her work adds a valuable dimension to our understanding of the transition from RUC to PSNI. It will be of interest to researchers and policy-makers interested in the process of police reform in Northern Ireland and internationally and in the internal dynamics of organizational change generally." - Aogan Mulcahy, British Journal of Criminology