• Contributors, Acknowledgements, Series editor’s foreword, Introduction, Part 1. Open and distance education models, 1. Models of open and flexible learning in distance education, Part 2. Policy and planning, 2. Policy and planning in the developed countries: coping with compulsive development cultures, 3. Policy and planning in the developing world, 4. Planning for open and flexible learning, Part 3. Institutional management, 5. Management of institutions, 6. Institutional leadership and the management of change, 7. Management of academic development, 8. Management of research and development through the support of action learning projects, 9. Management of resources, Part 4. Management of processes, 10. Management of instructional design and development, 11. Management of media development and production, 12. Material production and distribution, and operations management, 13. Management of services to students, 14. Planning and management of networked learning, 15. Managing telelearning centres and telecentres, 16. Planning and management of student assessment, Part 5. Quality assurance and accreditation, 17. Institutional and programme evaluation, 18. External control and internal quality assurance, 19. Performance indicators and quality assessment, 20. Accreditation in the digital era: preparing for the new distance education landscape, 21. Networked learning, convergence and accreditation: is it time for global standards?, Part 6. Internationalization, 22. Internationalization of open and flexible learning: planning and managing in a global environment, Index

'A high quality, meticulously presented volume that addresses issues of current importance in distance education.' - Nancy A. George, British Journal of Educational Technology