Phases of Burnout

ROBERT T. GOLEMBIEWSKI is Research Professor at the University of Georgia, with special interest in change within large organizations, both public and business. He has published over 300 scholarly articles and contributions in a wide range of journals. He has also authored or edited 48 books, the last of which is High Performance and Human Costs (Praeger, 1988). He also consults with a range of businesses, including more than 20 years with SmithKline Beckman and its various subsidiary companies such as Allergan.ROBERT F. MUNZENRIDER is Associate Professor in the Master of Public Administration Program, and Senior Research Associate at the Center for Quality of Working Life, Pennsylvania State University at Harrisburg. He has published widely in those literature, and is the co-author of Stress in Organizations (Praeger, 1986). He has consulted in both public and business arenas, as with the Federal Emergency Management Agency and Menley-James.

• IntroductionMotivators, Challenges, and Conventions Concerning Measurement: Introducing the Phase Model of BurnoutOrganizational Features at Site B Associated with Burnout: Worksite Descriptors and the Phase ModelReplications of the Site B Profile: A Basic Pattern and Some DifferencesHuman Costs of Burnout: Physical Symptoms and the PhasesSystem Costs of Burnout: Performance, Productivity, and the PhasesThe Magnitude of the Burnout Problem: Perspectives on Sequence, Incidence, and PersistenceFour Possible Contributors to Burnout: Early Runs of the "Maze of Causality"Initiatives for Research: Extrapolations from Phase Model Findings, IOrientations to Intervention: Extrapolations from Phase Model Findings, IIBibliographyIndex