Jack Gordon is a former chief editor of Training Magazine and an award-winning writer. He is the editor of numerous books, including The Pfeiffer Book of Successful Communication Skill-Building Tools and The Pfeiffer Book of Successful Leadership Development Tools.

• How to Use This Resource. About the Editor.Introduction.PART 1: PRESENTATION AND DISCUSSION RESOURCES.1. The Art of Creative Fighting (H.B. Karp).2. Conflict-Resolution Strategies (Joan A. Stepsis).3. Win/Lose Situations (Gerry E. Wiley).4. A Taxonomy of Intergroup Conflict-Resolution Strategies (Daniel C. Feldman).5. Developing Collaboration in Organizations (Udai Pareek).6. Constructive Conflict in Discussions: Learning to Manage Disagreements Effectively (Julia T. Wood).7. Dealing with Disruptive People in Meetings (John E. Jones).8. Confrontational Communication (Merna L. Skinner).9. A Positive Approach to Resistance (H.B. Karp).10. Breaking Down Boundaries: Breaking Through Resistance (Ron Ashkenas).PART 2: EXPERIENTIAL LEARNING ACTIVITIES.Experiential Learning Activities: Conflict and the Team .1. What to Look for in Groups: An Observation Guide (Philip G. Hanson).2. Conflict Styles: Organizational Decision Making (Donald T. Simpson).3. Win As Much As You Can: An Intergroup Competition (W. Gellerman).4. Power Poker: What’s in It for Me? (Linda Raudenbush and Steve Sugar).5. Trouble in Manufacturing: Managing Interpersonal Conflict (John E. Oliver).6. Dynasell: Hidden Agendas and Trust (William W. Kibler).7. Current Status: A Feedback Activity on Trust (Robert N. Glenn).Experiential Learning Activities: Conflict and the Individual.8. Retaliatory Cycle: Introducing the Elements of Conflict (Daniel Dana).9. Alter Ego: Saying What You Mean (Duane C. Tway).10. Conflict Role Play: Resolving Differences (Robert P. Belforti, Lauren A. Hagan, Ben Markens, Cheryl A. Monyak, Gary N. Powell, Karen Sykas Sighinolfi).11. Resistance: A Role Play (H.B. Karp).12. Neutral Corner: Deciding on an Issue (Linda Raudenbush and Steve Sugar).13. Communication Games: Eliminating Unproductive (Don Morrison).14. The Company Task Force: Dealing with Disruptive Behavior (Suzanne W. Whitcomb).Experiential Learning Activities: Conflict and the Organization.15. Budget Cutting: Conflict and Consensus Seeking (Terry L. Maris).16. Winterset High School: An Intergroup-Conflict Simulation (Charles E. List).17. Crime-Fighting Task Force: Understanding Political Tactics in Groups (R. Bruce McAfee and Robert A. Herring III).18. Piccadilly Manor: Improving Decision Making in a Political Milieu (A. Carol Rusaw).19. Merger Mania: Understanding Intercultural Negotiation (John Chesser).20. Lindell-Billings Corporation: A Confrontational Role Play (Thomas H. Patten, Jr).PART 3: INVENTORIES, QUESTIONNAIRES, AND SURVEYS.1. Conflict Management Climate Index (Bob Crosby and John J. Scherer).2. Cornerstones: A Measure of Trust in Work Relationships (Amy M. Birtel, Valerie C. Nellen, and Susan B. Wilkes).3. The Team Effectiveness Critique (Mark Alexander).4. Trust-Orientation Profile (Myron R. Chartier).5. Conflict-Management Style Survey (Marc Robert).6. Communication Audit: A Pairs Analysis (Scott B. Parry).7. Inventory of Anger Communication (IAC) (Millard J. Bienvenu, Sr.).8. The Defensiveness Inventory (Beverly Byrum-Robinson and B.J. Hennig).