"DeVault's brilliant introduction transforms our understanding of work in contemporary North America. The collection as a whole, particularly the institutional ethnographies, expand and deepen her re-vision. A magnificent volume!" - Dorothy E. Smith,of Institutional Ethnography: A Sociology for People "DeVault has successfully organized these very diverse papers into a coherent collection that examines the way the everyday experiences of people are shaped by wider systems . . . the book is eminently readable and it makes a valuable contribution to professional as well as scholarly literature." (Journal of Sociology and Social Welfare)