Pathways to Positive Public Administration

Edited by Patrick Lucas, PhD candidate, School of Business, University of New South Wales Canberra, Australia, Tina Nabatchi, Joseph A. Strasser Endowed Professor in Public Administration and Professor of Public Administration and International Affairs, Maxwell School of Citizenship and Public Affairs, Syracuse University, US, Janine O’Flynn, Professor and Director, Crawford School of Public Policy, Australian National University, Australia and Paul ’t Hart, Member of the Scientific Council for Government Policy of the Netherlands, and Professor of Public Administration, Utrecht School of Governance, Utrecht University, the Netherlands

• Contents1 An optimistic state? Pathways to positive public administration 1Patrick Lucas, Tina Nabatchi, Janine O’Flynn and Paul ʼt HartPART I FOUNDATIONS2 Positive public administration’s long history 23Grant Duncan3 Beyond the binary: understanding success and failure 40Matthew Flinders4 A configurational approach to positivity: analyzingpathways to success and achievement in public administration 58Fernando Nieto-Morales and Liesbet HeyseInsight 1 Positivity in public administration: what’s lovegot to do with it? 78Susan KeimPART II PRACTICESInsight 2 Reducing administrative burdens: the case ofthe US student loan forgiveness website 83Pamela Herd and Donald Moynihan5 Burkina Faso’s surprisingly successful effort to abandonfemale genital mutilation and cutting 88Susan L. Ostermann and Josephine Wouango6 Making Indigenous self-government happen in Canada 109Mason Ducharme, Susanne Thiessen and Evert Lindquist7 Puerto Rico’s independent community aqueducts: servicedelivery in a complex setting 128Omar Pérez Figueroa and Nicola Ulibarri8 Positive public administration for sustainabledevelopment: the crucial role of municipalities in driving success 143Jonas J. Schoenefeld, Friederike Edel, Iris Behr, BirteFrommer, Michèle Bernhard and Britta Stein9 What explains the performance of participatory governance? 165Nicolas W. Jager and Jens Newig10 Improving the public purse: the Kenya Revenue Authorityas an example of positive public administration in Africa 187Gedion Onyango11 Delivering immigration services: a case of positive publicadministration in Kenya 205Eric E. Otenyo12 Understanding and learning from positive policyinterventions in the context of Latin American publicadministration 222Pablo Sanabria-Pulido and Cristian Pliscoff13 Pandemic partnerships: politicians, public servants, andthe people of Aotearoa New Zealand 239Verna Smith, Lesley Middleton, Jocelyn Cranefield and Lina Guo14 Positive public administration in developing countriesduring crises: the case of Covid-19 in Pakistan 257Usman W. Chohan15 Bhutan’s pandemic response and vaccination campaign:lessons on positive public administration 274Sigay DemInsight 3 Disruption, iteration, and policy success:lessons from six US cases 292Richard F. Callahan and John KirlinPART III TOOLS16 Transnational approaches to improving public services:the case of the open government partnership 300Alex Ingrams, Suzanne J. Piotrowski and Daniel Berliner17 The Aarhus Model: countering the global wicked problemof radicalization with local pragmatist collaborations 320Scott DouglasInsight 4 Leveraging public–private partnerships forpositive public administration in South Africa 335Ndangwa Noyoo and Minenhle Matela18 Power to the stakeholders: how co-production turnedaround a green energy blunder in Ontario, Canada 339Matt Wilder19 Sensegiving in multicultural contexts: the role of culturalchameleonizing in the implementation of Mauritius’s lightrail transit system 361Emamdeen Fohim, Adeelah Kodabux and Amar Kumar Seeam20 The role of cultural competency in crafting and deliveringpublic services 379Cynthia Barboza-Wilkes and Thai V. Le21 The party politics of policy endurance: parliamentarysettlements in Norway, 1980–2021 400Jostein Askim, Bjørn Mo Forum and Bent Sofus Tranøy22 From brown to green: repurposing public procurement 424Ana-Maria Dimand and Milena I. Neshkova23 All together now: sustainable solid waste managementthrough interlocal collaboration in Mexico 441Alejandra Medina and José SánchezIndex 462

‘A book about the positive aspects of public administration and its contribution to making societies work couldn’t be more timely.’<.i>