Panning for Business Gold

Managers are responsible for establishing and reinforcing work priorities and performance standards. Reinforcing expectations is most effectively achieved when the manager personally observes worker behaviors and provides immediate feedback. Lasting improvement occurs through performance data collection, documentation, and analysis; used to reinforce desired individual and group behaviors, modify counterproductive behaviors, and eliminate organizational barriers to performance excellence. A well designed and executed management observation program serves as an effective tool to achieve these near and long-term performance changes. The culmination of decades of practical experience, Panning for Business Gold gathers into one place all of the information needed to perform the self-critical, objective observations needed to achieve next-level success.