Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

Häftad, Engelska, 2020

AvMary E. Guy,Sharon H. Mastracci,Seung-Bum Yang

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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery.

Produktinformation

Utgivningsdatum2020-09-19
Mått155 x 235 x undefined mm
FormatHäftad
SpråkEngelska
Antal sidor639
FörlagSpringer Nature Switzerland AG
ISBN9783030248253

Tillhör följande kategorier

1. Introduction: Why Emotional Labor Matters in Public Service.- 2. Thinking Globally About the Public Service Work Experience.- 3: Trending Interconnectedness: The Value of Comparative Analysis.- 4. Understanding Emotional Labor at the Individual Level.- 5. Understanding Emotional Labor at the Organizational Level.- 6. Understanding Emotional Labor at the Cultural Level.- 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters.- 8. Measuring Emotional Labor: Survey Construction and Measurement Invariance.- 9. Australia.- 10. Bolivia.- 11. China.- 12. India.- 13. South Korea.- 14. Pakistan.- 15. Philippines.- 16. Rwanda.- 17. Taiwan.- 18. Thailand.- 19. United Kingdom.- 20. United States.- 21. Looking for Patterns Across Nations.- 22. From Data Dashboards to Human Hearts.- 23. Looking Forward: Adjusting to the New Paradigm.- 24. From Measuring Results to Managing Relationships.