Organizing for Quality

Paul Bate, Peter Mendel, Glenn Robert

• The art, the science, and the sociology of improvement: San Diego Children's Hospital. Organisational and professional identity: crisis, tradition and quality at the Royal Devon and Exeter NHS Foundation Trust. Organisational learning and sustained improvement: the quality journey at Cedars-Sinai Medical Center, Los Angeles. Building a system of leadership for quality improvement: a Dutch hospital in pursuit of perfection. Smart socio-technical design in healthcare organisations: sustaining quality improvement at the Luther Midelfort Mayo Health System. Empowering quality: demonstration and democratisation at the Peterborough and Stamford Hospitals NHS Foundation Trust. Mobilizing for quality: the case of an HIV/AIDS treatment center in Albany, New York. A practitioners' codebook for the quality journey. Towards a process model of organizing for quality. Journey's end: epilogue and final reflections.

'Not only does the book provide interesting findings, it also highlights the qualitative research methodology and how effective this type of research can be...a valuable addition to any healthcare professional's tool kit.' HELEN EWING, DHSc, MN(A. T. STILL UNIVERSITY)