Organizational Communication in the Digital Era

Examining the Impact of AI, Chatbots, and Covid-19

Inbunden, Engelska, 2024

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Filling a gap in scholarship around organizational communication in light of ongoing digital transformation processes and COVID-19 induced transformations, chapters provide an up-to-date account of how new communication technologies, especially AI, are transforming organizational communication.

Produktinformation

Utgivningsdatum2024-08-01
Mått148 x 210 x 28 mm
Vikt651 g
FormatInbunden
SpråkEngelska
SerieNew Perspectives in Organizational Communication
Antal sidor395
FörlagSpringer International Publishing AG
ISBN9783031583063

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Ledarskapsböcker inom Ekonomi och ledarskap

Martin N. Ndlela is a Professor of Communication at Inland Norway School of Business and Social Sciences. He holds a PhD in media and communication from the University of Oslo. He is also Research Associate at the Department of Strategic Communication, University of Johannesburg. He researches and teaches courses on crisis communication, social media, digital communication and organizational communication. A prolific author, his recent publications include Risk and Crisis Communication during the Covid-19 pandemic, Global Pandemics and Media Ethics, Crisis Communication, and Social Media and Elections in Africa. Volume 1 & 2.

Chapter 1. Ongoing Digital Transformation of Organizational Communication: An Introduction.- Section 1: Emerging Technologies And Organizational Communication.- Chapter 2. The Diffusion of Chatbot Research Across Disciplines: A Systematic Literature Review.- Chapter 3. Artificial intelligence in organizational communication: challenges, opportunities, and implications.- Chapter 4. Conversational AI in Organizational Communication.- Chapter 5. Role of Contemporary Communication Technologies for Listening to Stakeholders.- Chapter 6. Digital communication strategy and strategic communication in (inter)action: the Portuguese and the social media.- Chapter 7. Platform Communication and Big Data Sharing in Norwegian farming organizations.- Chapter 8. Communication in hot areas – technology and sign-systems for emergency first responders.- Section 2: Organizational Communication In The Covid And Post-Covid Era.- Chapter 9. From Forced Remote Work to Forced Office work? Factors Influencing Change in Willingness to Work Remotely.- Chapter 10. Internal Communications during Crisis-induced Organizational Change.- Chapter 11. The Communicative Constitution of Organizations in an era of re-materialization - A case study of three organizations.- Chapter 12: Norwegian Police Crisis Communication during the COVID-19 pandemic. Digital Opportunities and Challenges.- Chapter 13. From talent management towards talent engagement – responsiveness in a digitized post-Covid-19 strategic organisation.- Chapter 14. Communication for Stakeholder Leadership in the Post-pandemic Digital Era.- Chapter 15. Video Communication in the Post-Pandemic Era: Understanding the challenges and opportunities for the future of workplace communication.- Chapter 16. The digital communication of religious organizations: a case study of a Muslim Mosque.