The EditorJoan V. Gallos is professor of leadership at the Henry W. Bloch School of Business and Public Administration at the University of Missouri-Kansas City.

• Foreword: Observations on the State of Organization Development xvEdgar H. ScheinIntroduction xxiJoan V. GallosAbout the Editor xxixPart One: The OD Field: Setting the Context, Understanding the Legacy 1Editor’s InterludeHistorical Roots1 What Is Organization Development? 3Richard Beckhard2 Where Did OD Come From? 13W. Warner BurkeEvolution of the Field3 Revolutions in OD: The New and the New, New Things 39Philip H. MirvisTheory Versus Practice4 Theories and Practices of Organizational Development 89John R. Austin and Jean M. BartunekPart Two: The OD Core: Understanding and Managing Planned Change 129Editor’s InterludeUnderstanding Planned Change5 Kurt Lewin and the Planned Approach to Change: A Reappraisal 133Bernard BurnesIntervention Theory6 Effective Intervention Activity 158Chris ArgyrisAction Technologies7 Action Research: Rethinking Lewin 185Linda Dickens and Karen Watkins8 Action Learning and Action Science: Are They Different? 202Joseph A. RaelinAppreciative Inquiry9 Toward a Theory of Positive Organizational Change 223David L. Cooperrider and Leslie E. SekerkaModels of Change10 Leading Change: Why Transformation Efforts Fail 239John P. Kotter11 The Congruence Model of Change 252David A. NadlerPart Three: The OD Process: Diagnosis, Intervention, and Levels of Engagement 263Editor’s InterludeIndividual12 Teaching Smart People How to Learn 267Chris ArgyrisSmall Group13 Facilitative Process Interventions: Task Processes in Groups 286Edgar H. ScheinLarge Group14 Large Group Interventions and Dynamics 309Barbara Bunker and Billie AlbanIntergroup15 Understanding the Power of Position: A Diagnostic Model 322Michael J. SalesOrganization16 Reframing Complexity: A Four-Dimensional Approach to Organizational Diagnosis, Development, and Change 344Joan V. GallosPart Four: OD Consulting: Leading Change from the Outside 363Editor’s InterludeConsulting Process17 Masterful Consulting 365Keith MerronConsulting Phases and Tasks18 Flawless Consulting 385Peter BlockContracting19 The Organization Development Contract 397Marvin WeisbordFacilitation20 The Facilitator and Other Facilitative Roles 409Roger SchwarzCoaching21 The Right Coach 433Howard Morgan, Phil Harkins, Marshall GoldsmithPart Five: OD Leadership: Fostering Change from the Inside 445Editor’s InterludeUnderstanding Options and Challenges22 Reframing Change: Training, Realigning, Negotiating, Grieving, and Moving On 447Lee G. Bolman and Terrence E. DealLeading as the Internal Consultant23 What Constitutes an Effective Internal Consultant? 470Alan WeissLeading as the Boss24 Reversing the Lens: Dealing with Different Styles When You Are the Boss 485Gene BoccialettiLeading the Boss25 Relations with Superiors: The Challenge of “Managing” a Boss 501John KotterBuilding Support26 Enlist Others 518James Kouzes and Barry PosnerPart Six: OD Focus: Organizational Intervention Targets 541Editor’s InterludeStrategy27 Business Strategy: Creating the Winning Formula 545Edward E. LawlerOrganizational Design28 Matching Strategy and Structure 565Jay GalbraithStructure of Work29 Designing Work: Structure and Process for Learning and Self-Control 583Marvin WeisbordWorkspace Design30 Making It Happen: Turning Workplace Vision into Reality 602Franklin Becker and Fritz SteeleCulture31 So How Can You Assess Your Corporate Culture? 614Edgar H. ScheinWorkforce Development32 What Makes People Effective? 634Edward E. LawlerTeam Development33 What Makes a Team Effective or Ineffective? 656Glenn M. ParkerLeadership Development34 Developing the Individual Leader 681Jay Conger and Beth BenjaminPart Seven: OD Purpose and Possibilities: Seeing the Forest for the Trees 705Editor’s InterludeFostering Mission and Commitment35 Creating a Community of Leaders 709Phillip H. Mirvis and Louis “Tex” GunningIntegrating Systems36 Designing High-Performance Work Systems: Organizing People, Work, Technology, and Information 730David A. Nadler and Marc S. GersteinUtilizing Diversity37 Diversity as Strategy 748David A. ThomasCreating Learning Organizations38 The Leader’s New Work: Building Learning Organizations 765Peter M. SengeCreating Humane Organizations39 Compassion in Organizational Life 793Jason M. Kanov, Sally Maitlis, Monica C. Worline, Jane E. Dutton, Peter J. Frost, Jacoba M. LiliusFostering Growth and Development40 Generating Simultaneous Personal, Team, and Organization Development 813William R. TorbertPart Eight: OD and the Future: Embracing Change and New Directions 829Editor’s InterludeChanges in the Field Practitioner Perspective41 Emerging Directions: Is There a New OD? 833Robert J. MarshakScholarly Perspective42 The Future of OD? 842David L. Bradford and W. Warner BurkeChanges in the External Environment The Digital Revolution43 From Cells to Communities: Deconstructing and Reconstructing the Organization 858Rosabeth Moss KanterGlobalization44 Actions for Global Learners, Launchers, and Leaders 888Ron Ashkenas, Dave Ulrich, Todd Jick, Steve KerrKnowledge Management45 Knowledge-Worker Productivity: The Biggest Challenge 914Peter F. DruckerSustainability and the Environment46 Beyond Greening: Strategies for a Sustainable World 934Stuart L. HartOrganizational Values47 The Healthy Organization 950Richard BeckhardReferences 953Name Index 1021Subject Index 1035

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