Cary L. Cooper, PhD, is Professor of Organisational Psychology and Health and Pro Vice Chancellor at Lancaster University.Lynn Holdsworth, PhD, is a research fellow at Manchester Business School. Sheena Johnson, PhD, is an occupational psychologist and a lecturer in organisational psychology at Manchester Business School.

• Introduction 1Part I: Getting to Grips with Organisational Behaviour 7Chapter 1: Introducing Organisational Behaviour 9Chapter 2: Working Nine to Five: Understanding Psychology and Behaviour in the Workplace 19Part II: All About the Employee 31Chapter 3: Getting to Know People: Personality and Intelligence Differences 33Chapter 4: Having the Right Attitude at Work 51Chapter 5: Working Together: Teams and Groups 69Chapter 6: Reducing Stress, and Improving Health and Wellbeing 87Chapter 7: Handling Emotionally Demanding Jobs 107Part III: All About the Employer 123Chapter 8: Leading the Way: Leadership in the Workplace 125Chapter 9: Motivating the Workforce 141Chapter 10: The Unwritten Agreement: Psychological Contract 161Chapter 11: Ensuring Fairness at Work 175Part IV: All About the Organisation 193Chapter 12: Designing Jobs 195Chapter 13: Fitting In: Organisational Culture 209Chapter 14: Changing Organisations 227Chapter 15: Keeping Pace with the Global Workplace 241Chapter 16: Working Virtually 257Part V: All About Hiring and Developing People 271Chapter 17: Hiring the Right People 273Chapter 18: Assessing and Appraising 293Chapter 19: Training and Developing People 311Part VI: The Part of Tens 329Chapter 20: Ten Tips for Good Employee Relations 331Chapter 21: Ten Stressful Occupations 337Chapter 22: Ten Tips for Managing Your Manager 341Chapter 23: Ten Up and Coming Issues in Organisational Behaviour 345Chapter 24: Ten Engagement Factors for Employees 351Index 355

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