Operations Management

• IntroductionTHEME 1: OPERATIONS AS STRATEGYOperations-Based Strategy - Robert Hayes and David UptonResource-based Competition and the New Operations Strategy - St[ac]ephane GagnonStakeholder Capitalism and the Value Chain - Edward Freeman and Jeanne LiedtkaManaging the Transition from Products to Services - Rogelio Oliva and Robert KallenburgIn Defense of Strategy as Design - Jeanne LiedtkaTHEME 2: APPROACHES AND TECHNIQUESLeveraging Management Improvement Techniques - Kenneth Euske and Steven PlayerA Critical Examination of the Business Process Re-Engineering Phenomenon - Stefano BiazzoBest Practice in Business Excellence - John Oakland, Steve Tanner and Ken GaddThe Fallacy of Universal Best Practices - H J HarringtonTHEME 3: THE ROLE OF TECHNOLOGYTechnology, the Technology Complex and the Paradox of Technology Determinism - James Fleck and John HowellsIT-Enabled Business Transformation - N VenkatramanFrom Automation to Business Scope RedefinitionExecutive Forum - Robert M PriceTechnology and Strategic AdvantageTechnology Infusion in Service Encounters - Mary Jo Bitner, Stephen Brown and Matthew MeuterIntegrating Environmental Issues into the Mainstream - Linda Angell and Robert KlassenAn Agenda for Research in Operations ManagementTHEME 4: HUMAN ISSUESSeven Practices of Successful Organizations - Jeffrey PfefferA Framework for Linking Culture and Improvement Initiatives in Organizations - James Detert, Roger Schroeder and John MaurielEmpowering Service Employees - David Bowen and E LawlerClient Co-Production in Knowledge-Intensive Business Services - Lance Bettencourt et al

Excellent pieces in here that significantly augment my teaching.