F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.  Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

• CHAPTER 1: Introduction to OSCMCHAPTER 2: Strategy and SustainabilityCHAPTER 3: ForecastingCHAPTER 4: Strategic Capacity ManagementCHAPTER 4a: Learning CurvesCHAPTER 5: ProjectsCHAPTER 6: Manufacturing ProcessesCHAPTER 6a: Break-Even AnalysisCHAPTER 7: Service ProcessesCHAPTER 8: Sales and Operations PlanningCHAPTER 9: Material Requirements PlanningCHAPTER 10: Quality Management and Six SigmaCHAPTER 11: Inventory ManagementCHAPTER 12: Lean Supply ChainsCHAPTER 13: Global Sourcing and ProcurementCHAPTER 14: Location, Logistics, and DistributionAppendix A: Linear Programming Using the Excel SolverAppendix B: Answers to Selected Objective QuestionsAppendix C: Present Value TableAppendix D: Negative Exponential Distribution: Values of e-xAppendix E: Areas of the Cumulative Standard Normal Distribution

F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.  Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

• CHAPTER 1: Introduction to OSCMCHAPTER 2: Strategy and SustainabilityCHAPTER 3: ForecastingCHAPTER 4: Strategic Capacity ManagementCHAPTER 4a: Learning CurvesCHAPTER 5: ProjectsCHAPTER 6: Manufacturing ProcessesCHAPTER 6a: Break-Even AnalysisCHAPTER 7: Service ProcessesCHAPTER 8: Sales and Operations PlanningCHAPTER 9: Material Requirements PlanningCHAPTER 10: Quality Management and Six SigmaCHAPTER 11: Inventory ManagementCHAPTER 12: Lean Supply ChainsCHAPTER 13: Global Sourcing and ProcurementCHAPTER 14: Location, Logistics, and DistributionAppendix A: Linear Programming Using the Excel SolverAppendix B: Answers to Selected Objective QuestionsAppendix C: Present Value TableAppendix D: Negative Exponential Distribution: Values of e-xAppendix E: Areas of the Cumulative Standard Normal Distribution

F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.  Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

• CHAPTER 1: Introduction to OSCMCHAPTER 2: Strategy and SustainabilityCHAPTER 3: ForecastingCHAPTER 4: Strategic Capacity ManagementCHAPTER 4a: Learning CurvesCHAPTER 5: ProjectsCHAPTER 6: Manufacturing ProcessesCHAPTER 6a: Break-Even AnalysisCHAPTER 7: Service ProcessesCHAPTER 8: Sales and Operations PlanningCHAPTER 9: Material Requirements PlanningCHAPTER 10: Quality Management and Six SigmaCHAPTER 11: Inventory ManagementCHAPTER 12: Lean Supply ChainsCHAPTER 13: Global Sourcing and ProcurementCHAPTER 14: Location, Logistics, and DistributionAppendix A: Linear Programming Using the Excel SolverAppendix B: Answers to Selected Objective QuestionsAppendix C: Present Value TableAppendix D: Negative Exponential Distribution: Values of e-xAppendix E: Areas of the Cumulative Standard Normal Distribution