"As the role of watching and collection of personal data is increasingly devolved to wide-range of actors, it is important to understand how this monitoring may be shaped by existing social positions. Why, for example, do some surveillance agents become ‘crime fighters’ or ‘sympathisers’ or ‘whistleblowers’? Opening the Black Box has raised these questions and in doing so the author has made a significant and enduring contribution to the field. The book will become essential reading for those interested in surveillance studies, criminology, urban studies, and organization studies."— Michael McCahill, University of Hull, Surveillance and Society"By challenging the way we understand CCTV, Gavin Smith is in effect opening up a field as important today as that opened up by the early critical analyses of police work in the late 1960s... It is the focus on the work of watching, in the end, that sets this book apart from a mass of more or less predictable analyses and commentaries on CCTV."— Pat O’Malley, University of Sydney, Australia, Theoretical Criminology"Opening the Black Box is an excellent statement on the subjectivities of supervision work, with tantalising theoretical innovations present. It is written in a lively and imaginative fashion, with the reader skilfully led through what it is to be a CCTV worker." - Ashlin Lee, University of Tasmania in (2016), Journal of Sociology, pp. 610 - 612, 52 (3)