Office Workstations in the Home

Board on Telecommunications and Computer Applications, National Research Council

• 1 Front Matter; 2 Introduction; 3 I. Case Studies; 4 Overview; 5 American Express Company: Project Homebound; 6 Blue Cross/Blue Shield of South Carolina: Program for Clerical Workers; 7 U.S. Army: Prototype Program for Professionals; 8 Mountain Bell: Program for Managers; 9 Control Data Corporation: Alternate Work Site Programs; 10 F International: Twenty Years; 11 II. Issues and Problems; 12 Legalities; 13 Effects of Work Location on Motivation; 14 Use and Misuse of Workstations at Home; 15 Discussion: Labor Issues; 16 Discussion: Lessons Learned; 17 III. The Future; 18 Technology Forecast; 19 Clerical Workers and New Office Technologies; 20 The Potential of Remote Work for Professionals; 21 Commentary; 22 Appendix A: Control Data AWS Employee Survey; 23 Appendix B: Control Data AWS Manager Interview Protocol; 24 Appendix C: AFL-CIO Resolution on Computer Homework; 25 Index