Professor Barbara Allan is Dean of Westminster Business School. Her background includes managing workplace and academic libraries. She has spent many years working in business schools where her focus is on enhancing learning, teaching and the student experience, and the internationalization agenda. She was awarded a National teaching Fellowship in 2008 from the Higher Education Academy. Barbara is the author of several Facet Publishing titles including: Project Management (2004), Blended Learning (2007) and The No-nonsense Guide to Training in Libraries (2013).

• 1. IntroductionIntroduction to this chapterIntroduction to the bookContribution of training to library and information servicesBenefits of trainingThe training cycle and the planning stageThe financial side of trainingLegal issuesStructure of the bookSummaryReferences and additional resourcesPART 1: TRAINING PRACTICES 2. Different approaches to learning and teaching Introduction Three approaches to learning and teachingA model for workplace learning programmesTheories of learningBloom’s Taxonomy of LearningLevels of competence SummaryNotesReferences and additional resources3. Making training interestingIntroduction Action planning ActivitiesCase studiesDemonstrationsDiscussion groupsDrop-in sessionsGamesGroup workGuest speakersHands-on sessionsIce-breakersInquiry-based learningLectures and presentationsProblem-based learning Stories and metaphorsSurveys and questionnairesTreasure huntsUsing a combination of methodsSummaryReferences and additional resources 4. Use of different technologies to support training practicesIntroduction AppsAudience response systemsAudio filesBlogsGamesInteractive whiteboardsMind mappingMobile learningPodcastsPowerPointQR codesScreen recordingScreen sharingSkypeSocial networking toolsSurveys or questionnairesTwitterVideosVirtual learning environmentsVirtual talksVirtual visitorWeb-based training Web conferencingWebinarsWeb portalsWikisSummaryNotesReferences and additional resources 5. Making it happenIntroduction Thinking about participantsDesign principlesDesigning face-to-face sessionsImpact of learning style preferences on training styles Managing session timingsEvaluation of trainingMarketing and promoting training programmesSummaryReferences and additional resources 6. Delivering face-to-face training sessionsIntroduction Getting startedDifferent ways of involving everyone in the training processManaging the learning processQuestionsEnding the learning processTeaching large groupsMaking database training interestingWorking with challenging learnersSummaryReferences and additional resources 7. E-learning and blended learning Introduction E-learningDesign of e-learning programmesWeb-based tutorialsLearning groups and communitiesBlended learningDesign of blended learning programmesE-tutoringEvaluation of e-learning and blended learningSummaryReferences and additional resources PART 2: LEARNING IN THE WORKPLACE 8. Learning and development in the workplaceIntroduction 90+ approaches to learning and development in the workplace360 degree feedbackAccreditationsAction learning Action planning Analysing mistakesAppraisal processesAppsAsking advice Asking and answering questionsAudio recordingsBenchmarkingBlogsBook reviewsBriefing papersBriefing sessionsCascade trainingCelebrating successCoachingCommunities of interest and practice Competitions and prizesComplaintsConferencesCovering for holidaysCrisesCritical friendDelegationDemonstrationsDisplaysE-bulletinsE-learningElectronic mailing listsE-mailsE-portfolioEvaluating different productsExchangesExhibitionsExit interviewsExternal fundingFeedbackFishbone diagram Focus groupsFrequently asked questionsGap yearInduction InstructionsInternetInterviewsJob rotationKey performance indicatorsLearning boxesLearning contractsLearning conversationsLearning journalsMeetingsMentoring MetaphorsMind mappingNetworking Online discussion groupsOnline tutorialsOrganizing eventsPersonal development planningPersonal development portfoliosPlaying cardsPresentationsProfessional journalsProfessional organizationsProject workPromotionQR codesQuality assurance activitiesQuizzesReadingReflection Retreats or residentialsRich picturesSecondment Self-assessment toolsSetting deadlinesSpeed networkingSticky notesStudy toursSWOT analysisTeamworkTraining a colleague TwitterVideo clipsVisitsWikisWork-based learning qualificationsWork shadowingWorking partiesWritingYouTubeNotesReferences and additional resources

"Well-written and covering a broad range of topics in a useful in-depth manner, this guide to library training deals with topics ranging from making training interesting for both staff and users, to the best ways of delivering face-to-face instruction. Modern technology useful for training, such as QR codes, virtual learning, or interactive white boards is also discussed. Allan (Westminster Business School) also offers brief case studies and real-world examples, along with "tips for trainers." The second part of the book focuses on over 90 approaches to facilitate learning in the workplace. The author's experience includes managing workplace and academic libraries and she also holds a MSc in information science."