JENNIFER ROBIN, Ph.D., is a research fellow at Great Place to Work® Institute. A former consultant with the Institute, she led the Advisory Practice, helping senior leaders integrate their organization’s culture with its strategy and aligning efforts to be a great workplace. Currently, Jennifer teaches in undergraduate, MBA, and professional programs in the Foster College of Business at Bradley University. She lives in Peoria, Illinois.MICHAEL BURCHELL, Ed.D., is vice president, International Operations at Great Place to Work® Institute, Inc. A member of the corporate management team, Michael oversees affiliate operations, global expansion efforts, and the business development of multinational clients across the Great Place to Work network. Previously, Michael led consulting services for the Institute in the United States. He also co-owns and is a director for Great Place to Work® Institute in the United Arab Emirates, in Dubai. He is based in Washington, D.C.Great Place to Work® Institute is a global research, consulting, and training firm with thirtyeight affiliates operating in nearly fifty countries. Great Place to Work produces the FORTUNE 100 Best Companies to Work For® Annual List and the Best Small & Medium Companies to Work For in America lists, in addition to several dozen best companies lists internationally.For more information, please visit greatplacetowork.commygreatworkplace.com

• Foreword by Amy Lyman ixIntroduction: Creating a Great Workplace 11 The Anatomy of an Excuse 92 I Think [Like a Great Workplace Leader], Therefore I Am [a Great Workplace Leader] 253 We are What We Repeatedly Do 454 I Didn’t Have Enough Time to Do It Right 655 That’s Just Not My Job 856 My Industry is Different 1057 It’s Just Not the Right Time 1278 I’d Be a Great People Manager if It Weren’t for All the People 1499 My Boss Ate My Homework 16910 The “One Rule” for Excuses 187Notes 195Acknowledgments 201About the Authors 205Index 207

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JENNIFER ROBIN, Ph.D., is a research fellow at Great Place to Work® Institute. A former consultant with the Institute, she led the Advisory Practice, helping senior leaders integrate their organization’s culture with its strategy and aligning efforts to be a great workplace. Currently, Jennifer teaches in undergraduate, MBA, and professional programs in the Foster College of Business at Bradley University. She lives in Peoria, Illinois.MICHAEL BURCHELL, Ed.D., is vice president, International Operations at Great Place to Work® Institute, Inc. A member of the corporate management team, Michael oversees affiliate operations, global expansion efforts, and the business development of multinational clients across the Great Place to Work network. Previously, Michael led consulting services for the Institute in the United States. He also co-owns and is a director for Great Place to Work® Institute in the United Arab Emirates, in Dubai. He is based in Washington, D.C.Great Place to Work® Institute is a global research, consulting, and training firm with thirtyeight affiliates operating in nearly fifty countries. Great Place to Work produces the FORTUNE 100 Best Companies to Work For® Annual List and the Best Small & Medium Companies to Work For in America lists, in addition to several dozen best companies lists internationally.For more information, please visit greatplacetowork.commygreatworkplace.com

• Foreword by Amy Lyman ixIntroduction: Creating a Great Workplace 11 The Anatomy of an Excuse 92 I Think [Like a Great Workplace Leader], Therefore I Am [a Great Workplace Leader] 253 We are What We Repeatedly Do 454 I Didn’t Have Enough Time to Do It Right 655 That’s Just Not My Job 856 My Industry is Different 1057 It’s Just Not the Right Time 1278 I’d Be a Great People Manager if It Weren’t for All the People 1499 My Boss Ate My Homework 16910 The “One Rule” for Excuses 187Notes 195Acknowledgments 201About the Authors 205Index 207

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JENNIFER ROBIN, Ph.D., is a research fellow at Great Place to Work® Institute. A former consultant with the Institute, she led the Advisory Practice, helping senior leaders integrate their organization’s culture with its strategy and aligning efforts to be a great workplace. Currently, Jennifer teaches in undergraduate, MBA, and professional programs in the Foster College of Business at Bradley University. She lives in Peoria, Illinois.MICHAEL BURCHELL, Ed.D., is vice president, International Operations at Great Place to Work® Institute, Inc. A member of the corporate management team, Michael oversees affiliate operations, global expansion efforts, and the business development of multinational clients across the Great Place to Work network. Previously, Michael led consulting services for the Institute in the United States. He also co-owns and is a director for Great Place to Work® Institute in the United Arab Emirates, in Dubai. He is based in Washington, D.C.Great Place to Work® Institute is a global research, consulting, and training firm with thirtyeight affiliates operating in nearly fifty countries. Great Place to Work produces the FORTUNE 100 Best Companies to Work For® Annual List and the Best Small & Medium Companies to Work For in America lists, in addition to several dozen best companies lists internationally.For more information, please visit greatplacetowork.commygreatworkplace.com

• Foreword by Amy Lyman ixIntroduction: Creating a Great Workplace 11 The Anatomy of an Excuse 92 I Think [Like a Great Workplace Leader], Therefore I Am [a Great Workplace Leader] 253 We are What We Repeatedly Do 454 I Didn’t Have Enough Time to Do It Right 655 That’s Just Not My Job 856 My Industry is Different 1057 It’s Just Not the Right Time 1278 I’d Be a Great People Manager if It Weren’t for All the People 1499 My Boss Ate My Homework 16910 The “One Rule” for Excuses 187Notes 195Acknowledgments 201About the Authors 205Index 207

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