Never A Bystander

This book is a collection of actual stories of change and transformation that give the reader an insiders view of the incredible world of the Indian Railways. Driving successful change in government organisations is a Herculean task; many efforts fail, in any case. Grit, resilience and hardiness, along with a humane approach and the benign influence of critical stakeholders can often move mountains. The failures along the way are just the lead indicators of success. Uncompromising integrity, service orientation, learning agility and intuitive use of emotional intelligence have been the pillars of the authors transformation agenda. He has constantly challenged faulty assumptions, collaborated and connected with the people in the field through direct observation (Gemba kaizen) and involved himself to drive a successful change. This book captures these efforts in a storytelling format. The biggest-ever Make-in-India PPP project, an initiative of the Modi government, of setting up a locomotive factory at Madhepura, Bihar, forms a part of the book. ISB Hyderabad has written a case study on this project, and Harvard Business Publishing has published it in June 2020.