Michael J. Trebilcock is a university professor emeritus of law and economics at the University of Toronto.Anthony Duggan holds the Honourable Frank H. Iacobucci Chair in the Faculty of Law at the University of Toronto.

• ForewordThe Right Honourable Beverley McLachlin, P.C., Chief Justice of CanadaList of ContributorsPart 1: IntroductionMichael Trebilcock (University of Toronto), Anthony Duggan (University of Toronto), and Lorne Sossin (Dean of Osgoode Hall Law School)Part 2: Defining the Problem – What are the Unmet Legal Needs?Chapter 1: Caught in the Middle: Income, Justiciable Problems and the Use of LawyersPascoe Pleasance (University College London) and Nigel J. Balmer (University College London)Chapter 2: The Ontario Civil Needs Project: A Comparative Analysis of the 2009 Survey DataJamie Baxter, Michael Trebilcock, and Albert Yoon (University of Toronto)Part 3: “Front-End” Proactive SolutionsChapter 3:Front-End Strategies for Improving Consumer Access to JusticeAnthony Duggan (University of Toronto) and Iain Ramsey (University of Kent)Part 4: Non-Lawyer Forms of AssistanceChapter 4: Opportunities and Challenges: Non-Lawyer Forms of Assistance in Providing Access to Justice for Middle-Income EarnersRussell Engler (New England Law)Chapter 5: Middle Income Access to Civil Justice: Implications of Proposals for the Reform of Legal Aid in England and WalesRoger SmithPart 5: Access to LawyersChapter 6: Should Legal Services be Unbundled?Samreen Beg and Lorne SossinChapter 7: Money Isn’t Everything: Understanding Moderate Income Households’ Use of Lawyers’ ServicesRebecca Sandefur (American Bar Foundation)Chapter 8: Legal Services Plans: Crucial Time Access to Lawyers and the Case for a Public-Private PartnershipPaul Vayda (CAW Legal Services Plan) and Stephen Ginsberg (CAW Legal Services Plan)Part 6: Reforming the Dispute Resolution ProcessChapter 9: Reforming Family Dispute Resolution in Ontario: Systemic Changes and Cultural ShiftsNicholas Bala (Queen's University)Chapter 10: Commentary on BalaJustice George Czurtin (Justice of the Superior Court of Justice - Ontario)Chapter 11: Access to Justice for Small Amount Claims in the Consumer Marketplace: Lessons from AustraliaJustin Malbon (Monash University)Chapter 12: Challenges in Small Claims Court System Design: Does One Size Fit All?Shelley McGill (Deputy Judge of the Ontario Small Claims Court)Part 7: Creating Change and Reform of the Justice SystemChapter 13: Growing Ontario Legal Aid into the Middle Class: A Proposal for Public Legal Expenses InsuranceSujit Choudry (University of Toronto), Michael Trebilcock, and James WilsonPart 8: The Options PapersNoel Semple (York University) and Carol Rogerson (University of Toronto), Middle Income Access to Justice: Policy Options with respect to Family LawJudith McCormack (University of Toronto) and Azim Remani (University of Toronto), Middle Income Access to Justice: Policy Options with Respect to Employment LawAnthony Duggan, Azim Remani and Dennis Kao (Sidley Austin LLP), Middle Income Access to Justice: Policy Options with respect to Consumer and Debtor-Creditor LawPart 9: Select Bibliography

‘This book should be of great interest to everyone who is involved in the legal profession and its regulation. It is packed with influential views from influential scholars in the area.’- Trevor Courtis (Saskatchewan Law Review vol 76:2013)

Michael J. Trebilcock is a university professor emeritus of law and economics at the University of Toronto.Anthony Duggan holds the Honourable Frank H. Iacobucci Chair in the Faculty of Law at the University of Toronto.

• ForewordThe Right Honourable Beverley McLachlin, P.C., Chief Justice of CanadaList of ContributorsPart 1: IntroductionMichael Trebilcock (University of Toronto), Anthony Duggan (University of Toronto), and Lorne Sossin (Dean of Osgoode Hall Law School)Part 2: Defining the Problem – What are the Unmet Legal Needs?Chapter 1: Caught in the Middle: Income, Justiciable Problems and the Use of LawyersPascoe Pleasance (University College London) and Nigel J. Balmer (University College London)Chapter 2: The Ontario Civil Needs Project: A Comparative Analysis of the 2009 Survey DataJamie Baxter, Michael Trebilcock, and Albert Yoon (University of Toronto)Part 3: “Front-End” Proactive SolutionsChapter 3:Front-End Strategies for Improving Consumer Access to JusticeAnthony Duggan (University of Toronto) and Iain Ramsey (University of Kent)Part 4: Non-Lawyer Forms of AssistanceChapter 4: Opportunities and Challenges: Non-Lawyer Forms of Assistance in Providing Access to Justice for Middle-Income EarnersRussell Engler (New England Law)Chapter 5: Middle Income Access to Civil Justice: Implications of Proposals for the Reform of Legal Aid in England and WalesRoger SmithPart 5: Access to LawyersChapter 6: Should Legal Services be Unbundled?Samreen Beg and Lorne SossinChapter 7: Money Isn’t Everything: Understanding Moderate Income Households’ Use of Lawyers’ ServicesRebecca Sandefur (American Bar Foundation)Chapter 8: Legal Services Plans: Crucial Time Access to Lawyers and the Case for a Public-Private PartnershipPaul Vayda (CAW Legal Services Plan) and Stephen Ginsberg (CAW Legal Services Plan)Part 6: Reforming the Dispute Resolution ProcessChapter 9: Reforming Family Dispute Resolution in Ontario: Systemic Changes and Cultural ShiftsNicholas Bala (Queen's University)Chapter 10: Commentary on BalaJustice George Czurtin (Justice of the Superior Court of Justice - Ontario)Chapter 11: Access to Justice for Small Amount Claims in the Consumer Marketplace: Lessons from AustraliaJustin Malbon (Monash University)Chapter 12: Challenges in Small Claims Court System Design: Does One Size Fit All?Shelley McGill (Deputy Judge of the Ontario Small Claims Court)Part 7: Creating Change and Reform of the Justice SystemChapter 13: Growing Ontario Legal Aid into the Middle Class: A Proposal for Public Legal Expenses InsuranceSujit Choudry (University of Toronto), Michael Trebilcock, and James WilsonPart 8: The Options PapersNoel Semple (York University) and Carol Rogerson (University of Toronto), Middle Income Access to Justice: Policy Options with respect to Family LawJudith McCormack (University of Toronto) and Azim Remani (University of Toronto), Middle Income Access to Justice: Policy Options with Respect to Employment LawAnthony Duggan, Azim Remani and Dennis Kao (Sidley Austin LLP), Middle Income Access to Justice: Policy Options with respect to Consumer and Debtor-Creditor LawPart 9: Select Bibliography

‘This book should be of great interest to everyone who is involved in the legal profession and its regulation. It is packed with influential views from influential scholars in the area.’- Trevor Courtis (Saskatchewan Law Review vol 76:2013)

Michael J. Trebilcock is a university professor emeritus of law and economics at the University of Toronto.Anthony Duggan holds the Honourable Frank H. Iacobucci Chair in the Faculty of Law at the University of Toronto.

• ForewordThe Right Honourable Beverley McLachlin, P.C., Chief Justice of CanadaList of ContributorsPart 1: IntroductionMichael Trebilcock (University of Toronto), Anthony Duggan (University of Toronto), and Lorne Sossin (Dean of Osgoode Hall Law School)Part 2: Defining the Problem – What are the Unmet Legal Needs?Chapter 1: Caught in the Middle: Income, Justiciable Problems and the Use of LawyersPascoe Pleasance (University College London) and Nigel J. Balmer (University College London)Chapter 2: The Ontario Civil Needs Project: A Comparative Analysis of the 2009 Survey DataJamie Baxter, Michael Trebilcock, and Albert Yoon (University of Toronto)Part 3: “Front-End” Proactive SolutionsChapter 3:Front-End Strategies for Improving Consumer Access to JusticeAnthony Duggan (University of Toronto) and Iain Ramsey (University of Kent)Part 4: Non-Lawyer Forms of AssistanceChapter 4: Opportunities and Challenges: Non-Lawyer Forms of Assistance in Providing Access to Justice for Middle-Income EarnersRussell Engler (New England Law)Chapter 5: Middle Income Access to Civil Justice: Implications of Proposals for the Reform of Legal Aid in England and WalesRoger SmithPart 5: Access to LawyersChapter 6: Should Legal Services be Unbundled?Samreen Beg and Lorne SossinChapter 7: Money Isn’t Everything: Understanding Moderate Income Households’ Use of Lawyers’ ServicesRebecca Sandefur (American Bar Foundation)Chapter 8: Legal Services Plans: Crucial Time Access to Lawyers and the Case for a Public-Private PartnershipPaul Vayda (CAW Legal Services Plan) and Stephen Ginsberg (CAW Legal Services Plan)Part 6: Reforming the Dispute Resolution ProcessChapter 9: Reforming Family Dispute Resolution in Ontario: Systemic Changes and Cultural ShiftsNicholas Bala (Queen's University)Chapter 10: Commentary on BalaJustice George Czurtin (Justice of the Superior Court of Justice - Ontario)Chapter 11: Access to Justice for Small Amount Claims in the Consumer Marketplace: Lessons from AustraliaJustin Malbon (Monash University)Chapter 12: Challenges in Small Claims Court System Design: Does One Size Fit All?Shelley McGill (Deputy Judge of the Ontario Small Claims Court)Part 7: Creating Change and Reform of the Justice SystemChapter 13: Growing Ontario Legal Aid into the Middle Class: A Proposal for Public Legal Expenses InsuranceSujit Choudry (University of Toronto), Michael Trebilcock, and James WilsonPart 8: The Options PapersNoel Semple (York University) and Carol Rogerson (University of Toronto), Middle Income Access to Justice: Policy Options with respect to Family LawJudith McCormack (University of Toronto) and Azim Remani (University of Toronto), Middle Income Access to Justice: Policy Options with Respect to Employment LawAnthony Duggan, Azim Remani and Dennis Kao (Sidley Austin LLP), Middle Income Access to Justice: Policy Options with respect to Consumer and Debtor-Creditor LawPart 9: Select Bibliography

‘This book should be of great interest to everyone who is involved in the legal profession and its regulation. It is packed with influential views from influential scholars in the area.’- Trevor Courtis (Saskatchewan Law Review vol 76:2013)