Ann Majchrzak (PhD, Social Psychology, UCLA, 1980) is a Professor of Information and Operations Management at the Marshall School of Business, University of Southern California. She has been doing policy research since 1980 for U.S. government agencies, large and small non-profits, and corporations. She also does research in her specific discipline of organizational and technological innovation, including studies on knowledge sharing, innovation, distributed cognition, emergent groups, virtual collaboration, collaboration in high-secure volatile environments, emergency response, and innovation challenges. Her publications include such books as The Human Side of Factory Automation (Sage), articles in such journals as Organization Science, Information Systems Research, IEEE Transactions on Engineering Management, Management Science, MIS Quarterly, Harvard Business Review, and Sloan Management Review and numerous book chapters and presentations to industry, government, and academics She has served on 3 National Academy of Sciences Committees and is a senior editor for Organization Science and MIS Quarterly. For more information: http://www.marshall.usc.edu/faculty/directory/majchrzaM. Lynne Markus (PhD, Organizational Behavior, Case Western Reserve University, 1979) is The John W. Poduska, Sr. Professor of Information and Process Management at Bentley University and a Research Affiliate at MIT Sloan’s Center for Information Systems Research. She does practice-oriented research for businesses, associations and non-profits, and governments. Her specific areas of academic and practice-oriented research include: the effective design, implementation and use of information systems within and across organizations; the risks and unintended consequences of information technology use; and innovations in the governance and management of information technology. She has received several research grants from the US National Science Foundation and recently summarized her research on the role of IT in the mortgage crisis at a Securities and Exchange Commission roundtable. Her publications include several books and over 100 articles in journals such as MIS Quarterly, Information Systems Research, and Organization Science. She served as a senior editor for MIS Quarterly. She was named a Fellow of the Association for Information Systems in 2004. In 2008, she won the AIS Leo Award for Exceptional Lifetime Achievement in Information Systems. For more information: https://faculty.bentley.edu/details.asp?uname=mlmarkus

• Foreword to the First EditionPrefaceAcknowledgmentsAbout the Authors1. Make a Difference With Policy Research2. Launch the Policy Research Process3. Synthesize Existing Evidence4. Obtain New Evidence5. Design Policy Recommendations6. Expand Stakeholder Engagement7. Reflect on the Policy Research VoyageReferencesIndex

still under review for consideration.

Ann Majchrzak (PhD, Social Psychology, UCLA, 1980) is a Professor of Information and Operations Management at the Marshall School of Business, University of Southern California. She has been doing policy research since 1980 for U.S. government agencies, large and small non-profits, and corporations. She also does research in her specific discipline of organizational and technological innovation, including studies on knowledge sharing, innovation, distributed cognition, emergent groups, virtual collaboration, collaboration in high-secure volatile environments, emergency response, and innovation challenges. Her publications include such books as The Human Side of Factory Automation (Sage), articles in such journals as Organization Science, Information Systems Research, IEEE Transactions on Engineering Management, Management Science, MIS Quarterly, Harvard Business Review, and Sloan Management Review and numerous book chapters and presentations to industry, government, and academics She has served on 3 National Academy of Sciences Committees and is a senior editor for Organization Science and MIS Quarterly. For more information: http://www.marshall.usc.edu/faculty/directory/majchrzaM. Lynne Markus (PhD, Organizational Behavior, Case Western Reserve University, 1979) is The John W. Poduska, Sr. Professor of Information and Process Management at Bentley University and a Research Affiliate at MIT Sloan’s Center for Information Systems Research. She does practice-oriented research for businesses, associations and non-profits, and governments. Her specific areas of academic and practice-oriented research include: the effective design, implementation and use of information systems within and across organizations; the risks and unintended consequences of information technology use; and innovations in the governance and management of information technology. She has received several research grants from the US National Science Foundation and recently summarized her research on the role of IT in the mortgage crisis at a Securities and Exchange Commission roundtable. Her publications include several books and over 100 articles in journals such as MIS Quarterly, Information Systems Research, and Organization Science. She served as a senior editor for MIS Quarterly. She was named a Fellow of the Association for Information Systems in 2004. In 2008, she won the AIS Leo Award for Exceptional Lifetime Achievement in Information Systems. For more information: https://faculty.bentley.edu/details.asp?uname=mlmarkus

• Foreword to the First EditionPrefaceAcknowledgmentsAbout the Authors1. Make a Difference With Policy Research2. Launch the Policy Research Process3. Synthesize Existing Evidence4. Obtain New Evidence5. Design Policy Recommendations6. Expand Stakeholder Engagement7. Reflect on the Policy Research VoyageReferencesIndex

still under review for consideration.

Ann Majchrzak (PhD, Social Psychology, UCLA, 1980) is a Professor of Information and Operations Management at the Marshall School of Business, University of Southern California. She has been doing policy research since 1980 for U.S. government agencies, large and small non-profits, and corporations. She also does research in her specific discipline of organizational and technological innovation, including studies on knowledge sharing, innovation, distributed cognition, emergent groups, virtual collaboration, collaboration in high-secure volatile environments, emergency response, and innovation challenges. Her publications include such books as The Human Side of Factory Automation (Sage), articles in such journals as Organization Science, Information Systems Research, IEEE Transactions on Engineering Management, Management Science, MIS Quarterly, Harvard Business Review, and Sloan Management Review and numerous book chapters and presentations to industry, government, and academics She has served on 3 National Academy of Sciences Committees and is a senior editor for Organization Science and MIS Quarterly. For more information: http://www.marshall.usc.edu/faculty/directory/majchrzaM. Lynne Markus (PhD, Organizational Behavior, Case Western Reserve University, 1979) is The John W. Poduska, Sr. Professor of Information and Process Management at Bentley University and a Research Affiliate at MIT Sloan’s Center for Information Systems Research. She does practice-oriented research for businesses, associations and non-profits, and governments. Her specific areas of academic and practice-oriented research include: the effective design, implementation and use of information systems within and across organizations; the risks and unintended consequences of information technology use; and innovations in the governance and management of information technology. She has received several research grants from the US National Science Foundation and recently summarized her research on the role of IT in the mortgage crisis at a Securities and Exchange Commission roundtable. Her publications include several books and over 100 articles in journals such as MIS Quarterly, Information Systems Research, and Organization Science. She served as a senior editor for MIS Quarterly. She was named a Fellow of the Association for Information Systems in 2004. In 2008, she won the AIS Leo Award for Exceptional Lifetime Achievement in Information Systems. For more information: https://faculty.bentley.edu/details.asp?uname=mlmarkus

• Foreword to the First EditionPrefaceAcknowledgmentsAbout the Authors1. Make a Difference With Policy Research2. Launch the Policy Research Process3. Synthesize Existing Evidence4. Obtain New Evidence5. Design Policy Recommendations6. Expand Stakeholder Engagement7. Reflect on the Policy Research VoyageReferencesIndex

still under review for consideration.