Meeting Excellence

Glenn M. Parker is president of Glenn M. Parker Associates and has helped create high-performance teams at a diverse range of organizations, from pharmaceutical companies such as Novartis and?Merck, to industrial organizations such as Pratt & Whitney and Sun Microsystems, to government agencies such as the Coast Guard,?and the National Institutes of Health. He is author of Cross-Functional Teams (Jossey-Bass), which has sold over 100,000 copies in various editions. Bob Hoffman is Executive Director for?Organizational Development in the Oncology Business Unit of Novartis Pharmaceuticals.

• Preface vii PART 1: PREPARING FOR THE MEETING.1. Is This Meeting Necessary? 32. Preparing for Your Next Meeting 53. How to Prepare an Action Agenda 114. Defining Team Meeting Roles 165. How to Integrate a New Member 216. When a Member Leaves the Team 247. Establishing Your Team’s Ground Rules 288. Components of a New Team Kick-Off Meeting 329. Planning an Off-Site Meeting That’s On Target 3710. Your Opening Act: Setting the Tone for an Excellent Meeting 4211. E-Mail Excellence 45PART 2: FACILITATING THE MEETING.12. Meeting Time Management: When to Meet, How Long to Meet, and When to Take a Break 5113. Staying on Track 5514. How to Get Effective Participation 5915. Building a Foundation of Trust 6616. Communicating in a Videoconference 6917. Teleconference Tips 7318. Achieving Clear Communication in a Multicultural Meeting 7719. How to Make a Decision 8320. Presenting at a Team Meeting 9321. Resolving Conflicts in a Team Meeting 10322. Responding to Nonverbal Communication 10823. Managing Meeting Monsters: Dealing with Difficult Behavior in Team Meetings 11224. Serious Fun at Team Meetings? You’re Kidding! 11825. Eating Well = Meeting Well 130PART 3: CLOSING AND FOLLOWING UP ON THE MEETING.26. Ending Meetings On Time and On Target 13727. Meeting Evaluation: A Two-Minute Drill 13928. Meeting Evaluation: A Five-Minute Activity 14129. Meeting Evaluation: A Ten-Minute Assessment 14430. Meeting Notes: Capturing the Essence of Your Meeting 14731. Getting Action on Action Items 15032. After-Meeting Actions 15333. Managing External Communications 156PART 4: RESOURCES.A. Web-Based Meeting Tools 167B. The Seven Sins of Deadly Meetings 171C. Are You a Meeting Marvel? A Self-Test for Meeting Participants 181D. What Would You Do? Problem Situations for Meeting Facilitators 184E. Meeting Excellence: Your Final Exam 190F. Annotated Bibliography of Meeting Resources 202About the Authors 207Index 209