Gerry O'Sullivan is an award-winning mediator recognized for her commitment to fostering collaboration and unity in the global mediation community. A trainer and facilitator with over 35 years of experience in conflict resolution, she delivered Mediators' Institute of Ireland (MII) accredited mediation professional development sessions for many years, and holds a Diploma in Adult and Continuing Education. Gerry is the author of the original edition of The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes, and conducts in person and online workshops and courses locally and internationally based on her book. She is Director of O'Sullivan Solutions and lives in Maharees, Castlegregory on the southwest coast of Ireland.

• Acknowledgments Glossary IntroductionSection 1: The S Questions Model — Theory Chapter 1: Introduction and Purpose of the S Questions Model Chapter 2: How We Process and Communicate Information and Thought-Flow-Tracking Chapter 3: Working with the Brain in MediationSection 2: Practical Application of the S Questions Model Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions Chapter 5: The S Questions Model Applied to a Mediation ProcessSection 3: Practical Application of S1, S2 and S3 Questions Chapter 6: S1: The Subject Matter Dimension of Questions Chapter 7: S2: The Structure Dimension of Questions Chapter 8: S3: The Seeking Information Dimension of QuestionsSection 4: Practical Application of S4 Questions Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions Chapter 10: S4: Journey of Inference Questions Chapter 11: S4: Neuro-Linguistic Programming Questions Chapter 12: S4: Distinction and Difference Questions Chapter 13: S4: Reflective Connecting Questions Chapter 14: S4: Cognitive Elements-based Questions Chapter 15: S4: Other People Questions Chapter 16: S4: Underlying Interests Questions Chapter 17: S4: Future Focus QuestionsEndnotes Index About the Author A Note about the Publisher

Gerry O'Sullivan is an award-winning mediator recognized for her commitment to fostering collaboration and unity in the global mediation community. A trainer and facilitator with over 35 years of experience in conflict resolution, she delivered Mediators' Institute of Ireland (MII) accredited mediation professional development sessions for many years, and holds a Diploma in Adult and Continuing Education. Gerry is the author of the original edition of The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes, and conducts in person and online workshops and courses locally and internationally based on her book. She is Director of O'Sullivan Solutions and lives in Maharees, Castlegregory on the southwest coast of Ireland.

• Acknowledgments Glossary IntroductionSection 1: The S Questions Model — Theory Chapter 1: Introduction and Purpose of the S Questions Model Chapter 2: How We Process and Communicate Information and Thought-Flow-Tracking Chapter 3: Working with the Brain in MediationSection 2: Practical Application of the S Questions Model Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions Chapter 5: The S Questions Model Applied to a Mediation ProcessSection 3: Practical Application of S1, S2 and S3 Questions Chapter 6: S1: The Subject Matter Dimension of Questions Chapter 7: S2: The Structure Dimension of Questions Chapter 8: S3: The Seeking Information Dimension of QuestionsSection 4: Practical Application of S4 Questions Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions Chapter 10: S4: Journey of Inference Questions Chapter 11: S4: Neuro-Linguistic Programming Questions Chapter 12: S4: Distinction and Difference Questions Chapter 13: S4: Reflective Connecting Questions Chapter 14: S4: Cognitive Elements-based Questions Chapter 15: S4: Other People Questions Chapter 16: S4: Underlying Interests Questions Chapter 17: S4: Future Focus QuestionsEndnotes Index About the Author A Note about the Publisher

Gerry O'Sullivan is an award-winning mediator recognized for her commitment to fostering collaboration and unity in the global mediation community. A trainer and facilitator with over 35 years of experience in conflict resolution, she delivered Mediators' Institute of Ireland (MII) accredited mediation professional development sessions for many years, and holds a Diploma in Adult and Continuing Education. Gerry is the author of the original edition of The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes, and conducts in person and online workshops and courses locally and internationally based on her book. She is Director of O'Sullivan Solutions and lives in Maharees, Castlegregory on the southwest coast of Ireland.

• Acknowledgments Glossary IntroductionSection 1: The S Questions Model — Theory Chapter 1: Introduction and Purpose of the S Questions Model Chapter 2: How We Process and Communicate Information and Thought-Flow-Tracking Chapter 3: Working with the Brain in MediationSection 2: Practical Application of the S Questions Model Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions Chapter 5: The S Questions Model Applied to a Mediation ProcessSection 3: Practical Application of S1, S2 and S3 Questions Chapter 6: S1: The Subject Matter Dimension of Questions Chapter 7: S2: The Structure Dimension of Questions Chapter 8: S3: The Seeking Information Dimension of QuestionsSection 4: Practical Application of S4 Questions Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions Chapter 10: S4: Journey of Inference Questions Chapter 11: S4: Neuro-Linguistic Programming Questions Chapter 12: S4: Distinction and Difference Questions Chapter 13: S4: Reflective Connecting Questions Chapter 14: S4: Cognitive Elements-based Questions Chapter 15: S4: Other People Questions Chapter 16: S4: Underlying Interests Questions Chapter 17: S4: Future Focus QuestionsEndnotes Index About the Author A Note about the Publisher