Jay Folberg and Alison Taylor are the authors of Mediation: A Comprehensive Guide to Resolving Conflicts Without Litigation, published by Wiley.

• Part one: Introduction to mediation and conflict resolution Development, definition, and functions of mediationNature of conflict and dispute resolution processesPart two: Mediation stages, concepts, and skillsStages in the mediation processCounseling concepts for developing mediation skillsMethods for enhancing communicationPart three: Varieties of mediation and applications to practiceDiverse styles and approaches to mediating conflictFamily and divorce mediationApplications to various conflict situationsPart four: Mediation as a professioneducation, ethical, and practical dimensionsEducation and training of mediatorsEthical, professional, and legal issuesSpecific considerations in setting in a mediation serviceReceiving and making referralsDealing with special concernsConclusionResources A.: Employment agreementB.: Mediation guidelinesC.: Mediated custody and child support planD.: Code of professional conduct for mediatorsE.: Selected list of national organizations

"An invaluable guide for most practicing mediators, a volume that no one should be without." "A thorough as well as comprehensive guide to mediation. . . . Should be on every mediator's 'must read' list."

Jay Folberg and Alison Taylor are the authors of Mediation: A Comprehensive Guide to Resolving Conflicts Without Litigation, published by Wiley.

• Part one: Introduction to mediation and conflict resolution Development, definition, and functions of mediationNature of conflict and dispute resolution processesPart two: Mediation stages, concepts, and skillsStages in the mediation processCounseling concepts for developing mediation skillsMethods for enhancing communicationPart three: Varieties of mediation and applications to practiceDiverse styles and approaches to mediating conflictFamily and divorce mediationApplications to various conflict situationsPart four: Mediation as a professioneducation, ethical, and practical dimensionsEducation and training of mediatorsEthical, professional, and legal issuesSpecific considerations in setting in a mediation serviceReceiving and making referralsDealing with special concernsConclusionResources A.: Employment agreementB.: Mediation guidelinesC.: Mediated custody and child support planD.: Code of professional conduct for mediatorsE.: Selected list of national organizations

"An invaluable guide for most practicing mediators, a volume that no one should be without." "A thorough as well as comprehensive guide to mediation. . . . Should be on every mediator's 'must read' list."

Jay Folberg and Alison Taylor are the authors of Mediation: A Comprehensive Guide to Resolving Conflicts Without Litigation, published by Wiley.

• Part one: Introduction to mediation and conflict resolution Development, definition, and functions of mediationNature of conflict and dispute resolution processesPart two: Mediation stages, concepts, and skillsStages in the mediation processCounseling concepts for developing mediation skillsMethods for enhancing communicationPart three: Varieties of mediation and applications to practiceDiverse styles and approaches to mediating conflictFamily and divorce mediationApplications to various conflict situationsPart four: Mediation as a professioneducation, ethical, and practical dimensionsEducation and training of mediatorsEthical, professional, and legal issuesSpecific considerations in setting in a mediation serviceReceiving and making referralsDealing with special concernsConclusionResources A.: Employment agreementB.: Mediation guidelinesC.: Mediated custody and child support planD.: Code of professional conduct for mediatorsE.: Selected list of national organizations

"An invaluable guide for most practicing mediators, a volume that no one should be without." "A thorough as well as comprehensive guide to mediation. . . . Should be on every mediator's 'must read' list."