Peter Ladd's Mediation, Conciliation, and Emotions expands the analysis of emotional content in a negotiation from the individual to the shared experience, exploring the establishment of "emotional climates" that arise between individuals and offering empirically based counsel for mediators and conciliators about how to help remedy undesirable emotional climates and create emotional climates more conducive to problem solving...Ladd teaches that when approaching a dispute, it may be as important to isolate the emotional quality of interaction between two people as it is to find out how each is feeling about the issue at hand. After providing the readers with tools to identify the emotional climates that form between disputants, Ladd offers detailed, empirically based advice for treating the various kinds of dysfunction that can arise in those climates.