Measuring and Maximizing Training Impact

Dr. Paul Leone is an organizational psychologist and consultant with over 14 years of experience conducting ROI impact studies and delivering bottom-line training results for some of the top Fortune 100 organizations in the world. He is most known for developing a new Level 6 – Transfer Climate - to add to the traditional 5 levels of training evaluation. After working with American Express for 8 years, he founded MeasureUp Consulting, a firm dedicated to measuring, maximizing, and reporting the true business impact and ROI of employee development initiatives. He is currently working with Verizon as a Senior Consultant to help their innovative and transformative L&D team define the ROI of their most critical training initiatives. Paul received his Doctorate in Industrial & Organizational Psychology from the California School of Professional Psychology in San Diego and his Masters from Baruch College in New York City. He is a contributing member of over 12 professional organizations in the field of I/O Psychology and Organizational Development. When he's not working, he's writing, oil-painting, and spending time with his family. Paul lives with his wife and their two young sons in Whitestone, NY.

• Foreword – Why Measure? Introduction – Bridging The Gap Between Training And Business Results 1. Did They Like It? 2. Did They Learn Anything? 3. Are They Doing Anything Different? 4. Did It Impact The Business? 5. Was It Worth It? 6. How Do We Maximize Impact? Summary Conclusion Case Study 1 Case Study 2

"Paul has perfected an invaluable measurement process that allows leaders and executives to showcase the powerful effects of training investments and even convince some of the nay-saying stakeholders that training is not just an expensive perk, but an absolute necessity to stay competitive. With his Level 6 analysis, he also helps executives finally understand how to focus and fine tune training efforts to create maximum impact for the organization. We worked with Paul to develop an impressive and rock solid business case that investment in our training programs was incredibly valuable and making a significant contribution to the bottom line." - Scott Blanchard, Principal and Vice President, The Ken Blanchard Companies"For decades learning professionals have struggled to find their way when it comes to measuring the success of programs. There are many different roads to the same desired end. Collectively these different approaches lead learning professionals and their executives down the path to understanding the value of learning and how to maximize the investment to achieve the greatest return. Paul's book, Measuring and Maximizing Training Impact, is another valuable contribution to this journey." - Patti Phillips, Ph.D., President & CEO, ROI Institute, Inc."Measuring and Maximizing Training Impact is a 'must read' for L&D professionals of all levels of expertise. Paul Leone provides straight-forward, practical guidance from an internal practitioner's perspective on how to cut to the core of measuring training effectiveness and impact, as well as, how to present results to stakeholders in a meaningful way. His Level 6 Transfer Climate is a unique addition to the traditional 5 Levels one that is assured to help L&D organizations maximize the impact they have on business results." - Lou Tedrick, Vice President Learning & Development, Verizon Wireless"Paul's book helps guide a focused, action-oriented discussion with business leadership on the impact of training. He not only presents a smart and fresh approach to evaluating and evolving curriculum design, but he also addresses the critical role climate plays in learning transfer. A must read for new and experienced practitioners." - Rebecca Romano, Vice President and Head of Talent Development, NBCUniversal"As a practitioner, Paul brought exceptional expertise to the field of training measurement and evaluation. Now, as the author of Measuring and Maximizing the Impact of Training, he brings all his knowledge and experience to life, sharing a wealth of insights and new techniques that every training organization can use to demonstrate the true impact training can have on the bottom line." - Julie Staudenmier, Executive Director of Learning and Organizational Development, Boehringer Ingelheim