Measuring and Managing Performance for Law Firms

Tony BrownOwner of AGB Legal John SterlingCo-founder and Partner, Smock♦Sterling Strategic Management Consultants. Patrick Fuller Patrick Fuller is the vice president of business development for Neota Logic, Inc., based in New York City. With nearly 20 years of experience in the legal profession, Patrick is often referred to as one of the leading experts and pioneers in legal competitive intelligence (CI), particularly in the art of translating big data into intelligence for business development (BD) and organizational strategy purposes. Previously, Patrick served as the director of legal analytics for TyMetrix and ELM Solutions, helping legal departments to design and implement analytics and metrics management strategies. Prior to joining TyMetrix, he served as the vice president of product & market strategy for legal technology company Content Pilot. Additionally, Patrick was a senior consultant in the Client Growth Strategy practice with LawVision Group as well as an adjunct consultant with Hildebrandt Consulting, after serving as the global managing director of the Monitor Suite competitive intelligence platform he helped launch for Thomson Reuters Hubbard One. Patrick began his career in the legal industry with Martindale-Hubbell. Barry WilkinsonBarry Wilkinson specialises in helping medium-sized law firms to improve their business performance – producing better results for partners, staff, and clients. In a varied career he has been a cost accountant, business lecturer, finance director, professional speaker, author and, for the last 20 years, a management consultant and business coach. Barry is best known as `one of the few non-lawyers who can make lawyers sit up and listen’, and for his ability to help law firms improve their cash flow, profits, and client satisfaction. His clients say that his key ability is to give them the confidence to tackle the real challenges which face firms today, and to get partners to move forward together. He has written many articles on legal business topics, and he was also the author of the first edition of Cash Management for Law Firms in 2009. Barry is the founder of Wilkinson Read and Partners, an executive committee member of the Law Society’s Law Management Section, and a former branch president of the Chartered Institute of Management Accountants (CIMA). For more information on Wilkinson Read, see the website or contact Barry via email. Jill KingBusiness writer and commentator. Jill can be reached via email or at her website. Patrick J McKennaPatrick J. McKenna is an internationally recognized author, lecturer, strategist, and seasoned advisor to the leaders of premier professional service firms, and he has also had the honour of working with at least one of the largest firms in over a dozen different countries. Patrick is the author of numerous books, most notably his international business bestseller, First Among Equals (currently in its sixth printing and translated into nine languages). His consulting expertise was acknowledged in 2008, when he was identified through independent research compiled and published by Lawdragon as “one of the most trusted names in legal consulting”, and his three decades of experience led to his being the subject of a Harvard Law School Case Study entitled `Innovations In Legal Consulting’ (2011). One example of that innovation was his launching the first instructional program designed to specifically address the issues that new firm leaders of larger firms face in their first 100 days – which has thus far graduated over 70 new leaders many from AmLaw 100 and 200-sized law firms, as well as from notable accounting and consulting firms. He is the only expert in professional service firms admitted to the Association of Corporate Executive Coaches, the #1 US group for senior level CEO coaches; and was acknowledged in 2014 by The American Lawyer magazine as `a long time succession consultant and coach to new firm leaders’. Jeremy SnapeFounder and director of Sporting Edge Nick Jarrett-KerrNick Jarrett-Kerr is a specialist advisor to law firms and professional services firms worldwide on issues of strategy, governance and leadership development. Nick is a member of Edge International, a leading global consultancy to law firms, and in the last twelve years has established himself as one of the leading UK and international advisors. Prior to becoming a consultant, Nick was the Chief Executive Partner of Bevan Ashford, a leading regional firm in Great Britain, for eight years. Nick is the author of two published books on partner underperformance and law firm strategy, and is currently Visiting Professor at Nottingham Trent University where he leads the strategy modules for the Nottingham Law School MBA. Christopher SmithManaging director of Bath Consultancy Group, a division of GP Strategies

• Made to measure: collecting and providing meaningful management informationBy Tony Brown, owner of AGB Legal2.Applying the balanced scorecard in a law firm environment – opportunities and challengesBy John Sterling, founding partner of Sterling Strategies, LLC3.Utilizing multiple intelligence sources to create an opportunity scoring assessmentBy Patrick Fuller, vice president of business development for Neota Logic, Inc.4.Practical strategies for improving cash flowBy Barry Wilkinson, founder of Wilkinson Read and Partners5.Measuring the unmeasurable: KPIs for your people strategyBy Jill King, consultant and the former global HR director at Linklaters6.Unusual Metrics to Stimulate Innovative ActionBy Patrick J Mckenna, internationally recognized author, lecturer, strategist, and seasoned advisor to the leaders of premier professional service firms7.Breaking point: Creating a resilient mindset leads to a high performance cultureBy Jeremy Snape, founder and director of Sporting Edge8.Four Ways to Channel Creative Tension in Firms and TeamsBy Nick Jarrett-Kerr, a member of Edge International, a leading global consultancy to law firms9.Lived values: How to create an ethical high-performance cultureBy Christopher Smith, managing director of Bath Consultancy Group, a division of GP Strategies10.Avoiding burnout: Stress management in high-pressure law firmsBy Jill King