"A beautifully crafted book. Methodologically authoritative and narratively engaging, its comprehensive description of the semi-structured interview introduces established and emerging social scientists to a versatile, informative, inductive qualitative method that too often is treated as if it were methodologically self-evident. Galletta describes how this method can include diverse participants voices, experiences, understandings, and concerns with rigor and rich conceptual and narrative effects. This timely book will surely be a classic, widely used in methods courses and as an important resource for researchers interested in the complex dynamics of social issues and societal change." - Susan Opotow,John Jay College of Criminal Justice and The Graduate Center, CUNY "Reading this book is like having an extended conversation with a wise and experienced qualitative researcher that explores not only how to construct and conduct effective semi-structured interviews but also many other aspects of qualitative research, including the difficult but important question of how to move from your data to your conclusions." - Janet Ward Schofield,University of Pittsburgh