Mastering Technical Sales: The Sales Engineer's Handbook, Third Edition

John Care is managing director at Mastering Technical Sales LLC. He holds a B.Sc. with honors in chemical engineering from Imperial College, London and is a contributing member of the M.B.A. Advisory Council for the Fox Business School of Temple University, Philadelphia. Aron Bohlig is the co-founder of a strategic and financial advisory boutique focused on internet companies. He earned his MBA from the Wharton School of the University of Pennsylvania.

• Introduction: Why Study Sales Consulting; An Overview of the Sales Process; Lead Qualification; The RFP Process; Needs Analysis and Discovery; Business Discovery; Successful Customer Engagement; The Perfect Pitch; The Dash to Demo; Snap Demonstrations; Remote Demonstrations and Webcasts; White Boarding; Evaluation Strategies; Sanity After the Sale; Getting Started; Objection Handling; Answering Questions; The Executive Connection; The Trusted Advisor; Doing the Math; Calculating ROI; The "U" in Technical Sales; Selling with Partners; Competitive Tactics; Using CRM/SFA System; Crossing Over to the Dark Side; Organizational Structure; Building the Infrastructure; Hiring Winners; Time Management for SE's; Managing by the Metrics; Final Words