Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence

the classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication.

Excellent communicating skills have always been crucial to success in leadership and management rolesand thats one of the reasons the first edition of this book, mastering communication at work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, its been the go-to communication playbook, helping leaders develop strategic responses and communication tactics with clear, actionable advice. 

Whats changed in the last ten years? Well, nothingand everything.

The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to match your listeners tendency and validate, and you still need to guard against defensiveness. What has changed is how some of the fundamentals and challenges are applied and met in todays worldboth real and virtual, in remote and on-site working environments. 

mastering communication at work, 2nd edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, youll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organizations performance at every level.