Mastering Business Communication

L. A. WOOLCOTT and W. R. UNWIN are established authors of communication books for business. They were both Senior Lecturers at Windsor and Maidenhead College, England, for many years and have considerable teaching and business experience.

• IllustrationsIntroduction1 Correspondence2 Reports3 Summarising4 Advertising and Publcity5 Manuals, Instructions and Form Design6 Meetings Documentation7 Meetings8 Spoken Communication9 Listening and Reading10 Role of Audio-Visual Aids11 Thinking and Planning12 Language13 Non-verbal Communication14 Charts and Graphs15 Analysis and Interpretation16 External and Internal Communication17 Management Communication18 Information TechnologyAppendix 1: Answers/notes for answersAppendix 2: glossary of meetings termsAppendix 3: Grammar, punctuation and spellingAppendix 4: Examination techniquesIndex.