Vincent Edwards is Head of Research at The Business School of The Buckinghamshire College (A College of Brunel University)., Gianfranca Gessa Shepheard is a freelance translator.

• Part 1 Business Situations; Chapter 1 On the telephone; Chapter 2 Face to face; Chapter 3 Business Correspondence; Chapter 4 Business Practice; Chapter 5 Reference Grammar;

Vincent Edwards is Head of Research at The Business School of The Buckinghamshire College (A College of Brunel University)., Gianfranca Gessa Shepheard is a freelance translator.

• Part 1 Business Situations; Chapter 1 On the telephone; Chapter 2 Face to face; Chapter 3 Business Correspondence; Chapter 4 Business Practice; Chapter 5 Reference Grammar;

Vincent Edwards is Head of Research at The Business School of The Buckinghamshire College (A College of Brunel University)., Gianfranca Gessa Shepheard is a freelance translator.

• Part 1 Business Situations; Chapter 1 On the telephone; Chapter 2 Face to face; Chapter 3 Business Correspondence; Chapter 4 Business Practice; Chapter 5 Reference Grammar;