Managing with Total Quality Management

Theory and Practice

Inbunden, Engelska, 1998

AvAdrian Wilkinson,Tom Redman,Ed Snape,Mick Marchington

649 kr

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In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

Produktinformation

Utgivningsdatum1998-01-01
Mått140 x 216 x 16 mm
Vikt413 g
FormatInbunden
SpråkEngelska
SerieManagement, Work and Organisations
Antal sidor216
FörlagBloomsbury Publishing PLC
ISBN9780333620069

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ADRIAN WILKINSON is Professor of Human Resource Management at Loughborough University Business School. He was previously Senior Lecturer in Human Resource Management at the Manchester School of Management (UMIST).TOM REDMAN is Lecturer at Teesside Business SchoolED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic UniversityMICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST

List of Tables and FiguresIntroductionWhat Do We Mean by 'Quality' and `TQM'?The Origins and Development of TQMTQM, Organisational Change and Human Resource ManagementTQM in PracticeCitizens as Customers: The Politics of Quality in Local GovernmentMaking TQM Work in a Tough Environment: British Steel TeessideFads and Fixes: Waving Goodbye to Quality?Re-imaging Customer Services: The Management of Quality in Food RetailingPay, Rewards and Recognition: Managing Quality in a Small FirmConclusions: Whether TQM?

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