Managing the Public's Trust in Non-profit Organizations

Christopher D. B. Burt is an Associate Professor of Industrial and Organizational Psychology at the University of Canterbury, New Zealand. His research focuses on trust, including the relationship between trust and donating, trust employee safety, developing safety-specific trust in new recruits and the influence of trust on voicing behavior. He has published over 70 journal papers.

• Trust and Donating Money.- Understanding your Donor's Trust in your Charity.- Improving Charity Efficiency and Accountability in Order to Develop a foundation to Build transactional Trust.- Communication: Delivering Information to Donors.- Dealing with Trust Violation Events.- Summary and Conclusions.