Managing Robotics in Retail

Patrick Meyer graduated from Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU) and Sungkyunkwan University, South Korea, with a Master of Science in Industrial Engineering. In 2021, he received his doctoral degree from FAU. Since 2022 Patrick Meyer works as a managing consultant and is an independent postdoctoral researcher at FAU.

• Motivation.- Relevance.- Overall research design.- Structure of the dissertation.- Goal and structure.- Service-dominant logic as a research lens.- Service systems as a unit of analysis.- Frontstage service technology adoption.- Conclusion and summary.- Goal and structure.- Towards a definition for service robots.- Sub-study 1a: State of technology.- Sub-study 1b: State of knowledge.- Discussion and implications.- Conclusion and summary.- Goal and structure.- Conceptual background: Customers’ access to value propositions.- Sub-study 2a: Experimental field study.- Sub-study 2b: Exploratory interview study.- Sub-study 2c: Short survey and questionnaire.- Sub-study 2d: Scale development.- Discussion and implications.- Conclusion and summary.- Goal and structure.- Conceptual background: Frontstage service technologies.- Sub-study 3a: Exploratory interview study.- Sub-study 3b: Scale development.- Discussion and implications.- Conclusion and summary.- Objective and structure.- Conceptual background: Retail managers’ boundary role.- Research design: Exploratory interview study.- Findings.- Discussion and implications.- Conclusion and summary.- Goal and structure.- Conceptual background: Synthesized key insights.- Research design.- Requirement derivation.- Initial design of the artifact MARIE.