Managing Maintenance Error

Alan Hobbs is currently a Senior Research Associate, San Jose State University Foundation at the NASA Ames Research Center, California. For over ten years Alan Hobbs was a human performance investigator at the Bureau of Air Safety Investigation (now part of the Australian Transport Safety Bureau. he has investigated aviation, rail and maritime accidents and has advised on safety issues in mining and manufacturing industries.

• Contents: Human performance problems in maintenance; The human risks; Fundamentals of human performance; The varieties of error; Local error-provoking factors; Three system failures and a model of organizational accidents; Principles of error management; Person and team measures; Workplace and task measures; Organizational measures; Safety culture; Making it happen: the management of error management; Index.

"...very readable and comprehensive book...This book is a valuable tool for maintenance and engineering professionals."- Danny Azavedo, Maintenance Engineering Society of Australia "Excellently explained and illustrated throughout, this is ideal reading and reference material for the eager, curious and dedicated safety professional."- Occupational Safety and Health Journal, October 2003 "Concepts are clearly explained throughout, rendering this one of the most practitioner-friendly books I have read for some time. This is an important achievement, for in the high-pressure world of maintenance managers, supervisors and workers need to be able to get at and assimilate useful information quickly. ...It is lucid, accessible and logically structured..." - Risk Management: An International Journal, 2004 "...written by two world renowned experts, its contents are applicable to all technologically driven industries. The reader will find it rewarding and it will undoubtedly provide a valuable resource for the understanding and investigation of human error contribution to accidents...should be recommended reading for all involved with management, supervision, training and front line duties involving maintenance, repair and overhaul activities." - The Aerospace Professional July 2004 "...a concise book intended for those in the industry who manage, supervise or carry out maintenance activities. Written in a clear style that should be readily grasped by many people in industry...provides a useful, comprehensive and robust overview of the varieties of human error and factors that promote them. The authors offer practical guidance in managing maintenance error in the form of principles for managing the person, team, workplace, task and organizational aspects of maintenance. Although the stated audience for this book is the maintenance community, human factors practitioners will find a good foundation from which to consider maintenance errors." - Ergonomics in Design 2004