Managing Conflict through Communication

Pearson New International Edition

Häftad, Engelska, 2013

AvDudley Cahn,Ruth Abigail,Dudley D. Cahn,Ruth Anna Abigail

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Comprehensive and accessible coverage of the study of conflict

Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.

Produktinformation

Utgivningsdatum2013-11-08
Mått217 x 280 x 14 mm
Vikt622 g
FormatHäftad
SpråkEngelska
Antal sidor288
Upplaga5
FörlagPearson Education
ISBN9781292041193

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1) Brief Table of Contents2) Full Table of Contents Part One: Managing the Conflict ProcessChapter 1: Introduction to the Study of ConflictChapter 2: Communication Options in Conflict Chapter 3: Managing Conflict from a Theoretical PerspectiveChapter 4: Responding to Conflict: A Practical Guide to Managing Your Own ConflictsPart Two: Breaking the Cycle of Escalation Chapter 5: Managing Violent TendenciesChapter 6: Managing the Conflict ClimateChapter 7: Managing FaceChapter 8: Managing Anger and Stress Chapter 9: Managing Conflict through Forgiveness Part Three: Broadening Our Understanding of Conflict Processes Chapter 10: Managing Win-Lose Conflicts through NegotiationChapter 11: Managing Other's Disputes through Mediation Chapter 12: Managing Workplace ConflictChapter 13: Managing Social Conflict 2) Full Table of Contents Part One: Managing the Conflict ProcessChapter 1: Introduction to the Study of ConflictWhat This Textbook Offers You The Nature of Conflict Conflict Management Chapter 2: Communication Options in Conflict Intangible Conflict IssuesDysfunctional Conflict Cycles Functional Conflict CyclesCollaboration: The Preferred ApproachCommunication Considerations: Choosing The Appropriate Communication Option Chapter 3: Managing Conflict from a Theoretical PerspectiveIntrapersonal Theories of Conflict Relationship Theories of Conflict Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own ConflictsThe S-TLC System Part Two: Breaking the Cycle of Escalation Chapter 5: Managing Violent TendenciesWhy Are People Violent? Interpersonal Violence DefinedTwo Types Of Interpersonal ViolenceCommunication Approaches To The Study Of Interpersonal Violence Conflict May Be Inevitable But Violence Is Not Chapter 6: Managing the Conflict ClimateConflict ClimateManaging the Conflict Climate Chapter 7: Managing FaceUnderstanding the Demands of Face Two Types of Face: Positive and Autonomous Face Face Management Chapter 8: Managing Anger and Stress Stress ManagementAnger Management Chapter 9: Managing Conflict through Forgiveness The Need For Forgiveness And ReconciliationAdvantages of Forgiveness Working through Forgiveness and Possible Reconciliation Moving beyond Victimization Part Three: Broadening Our Understanding of Conflict Processes Chapter 10: Managing Win-Lose Conflicts through NegotiationThe Need for NegotiationNegotiation Basics Generating More Options Chapter 11: Managing Other's Disputes through Mediation The Need for MediationFormal Versus Informal Mediation The Role of the Mediator The Mediation Process: Step by Step Chapter 12: Managing Workplace ConflictConflicts Arising Out Of Differences In Goal SeekingConflicts Arising Out Of Differences In Level Of Group Development Conflicts Arising Out Of Differences In Role ExpecationsHow To Manage Workplace ConflictDifferences In People: Diversity In The WorkplaceWork-Life ConflictsWorkplace Bullying Chapter 13: Managing Soci

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