Mike Wallace is a Professor of Public Management at Cardiff Business School, Cardiff University. He researches the management of complex and programmatic public service change in a context of high accountability and permanent reform. Michael Fertig is a Lecturer in Education at the University of Bath. Eugene Schneller is a Professor at the School of Health Management and Policy, W. P. Carey School of Business, Arizona State University.

• List of Contributors. Introduction: Managing Public Service Change or Coping with its Complexity?: Mike Wallace (University of Bath), Michael Fertig (University of Bath) and Eugene Schneller (Arizona State University).Part I: Exploring the Complexity of the Change Process.1. Coping with Complex and Programmatic Public Service Change: Mike Wallace (University of Bath).2. Applying Complexity Theory to Public Service Change: Creating Chaos out of Order? Mike Wallace and Michael Fertig (University of Bath).3. The Emergence of New Organizational Forms: Networks of Integrated Services in Health care: Lise Lamothe and Jean-Louis Denis (Université de Montréal).4. An Ironic Perspective on Public Service Change: Mike Wallace (University of Bath) and Eric Hoyle (University of Bristol).Part II: Exploring the Complexity of Policy-Making for Public Service Reform:.5. Managing Complex Change: Bringing Meso-Politics Back in: Karen Seashore Louis (University of Minnesota).6. The Challenges of Governance, Leadership and Accountability in the Public Services: Paul Thomas (University of Manitoba).7. Inevitable Tensions in Managing Large-Scale Public Service Reform: Ben Levin (Ontario Ministry of Education).Part III: Exploring the Complexity of Facilitating Public Service Improvement:.8. Unsystematic Responses to a Chaotic Service Environment: Shaping the Division of Labour in Patient Care: Eugene Schneller (Arizona State University) and Mike Wallace (University of Bath).9. How is Knowledge Transferred between Organizations Involved in Change? Jean Hartley (University of Warwick) and Lyndsay Rashman (University of Warwick).10. Learning to Navigate the Noise of Change: Lessons from Complex Health System Contexts: Ann Casebeer (University of Calgary).11. Orchestration, Coherence, and the Problem of Conflicting Accountabilities: William Firestone (Rutgers University) and Dorothy Shipps (Columbia University).12. Prospects for Understanding and Improving Complex Public Service Change: Mike Wallace (University of Bath).Index