Stephen P. Osborne is Professor of Public Management and Head of the Public Management Group at the Aston Business School, UK.Kerry Brown is Senior Lecturer in the School of Management and Director of the Work and Industry Futures Research Program at Queensland University of Technology, Australia.

• Part 1: Introduction Part 2: Managing Change in Public Service Organizations Part 3: Managing Innovation in Public Service Organizations Part 4: Conclusions

'This is a book that teachers of public management will find invaluable. Change and innovation have special characteristics in the public sector and this book recognizes that and the constraints and opportunities facing public managers. Written in a clear and accessible way, it is nevertheless comprehensive in its coverage of the English-language literature on both topics. This listing of learning objectives, key points, new terms and discussion points make it a useful tool for teachers and learners, whether advanced undergraduates, postgraduates or practitioners.' - Norman Flynn, Academic Director, MSc Public Policy and Management, Centre for Financial and Management Studies, SOAS, University of London