Managing Business Process Flows

• PART I: PROCESS MANAGEMENT AND STRATEGY   Chapter 1: Products, Processes, and PerformanceChapter 3: Process Flow MeasuresChapter 2: Operations Strategy and ManagementPART II: PROCESS FLOW METRICSChapter 4: Flow-Time AnalysisChapter 5: Flow Rate and Capacity AnalysisChapter 6: Inventory AnalysisPART III: PROCESS FLOW VARIABILITYChapter 7: Managing Flow Variability: Safety InventoryChapter 8: Managing Flow Variability: Safety CapacityChapter 9: Managing Flow Variability: Process Control and CapabilityPART IV: PROCESS INTEGRATIONChapter 10: Lean Operations: Process Synchronization and Improvement

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