CAROLYN A. SHEEHY is Clare and Lucy Oesterle Director of Library Services at North Central College in Naperville, Illinois. Formerly, she was Head of the Reference Department at the University of Illinois at Chicago and Administrative Curator of Special Collections at The Newberry Library. She is the editor of Managing Performing Arts Collections in Academic and Public Libraries (Greenwood, 1994) and the author of Reference and Information Service in Academic Libraries in Urban and Metropolitan Areas: A Management Handbook, edited by Gerard B. McCabe (Greenwood, 1992). She is the current president of the Illinois Association of College and Research Libraries and a former president of LIBRAS, a consortium of eighteen private Chicago-area academic libraries.

• Historical Foundations, by Carolyn A. Sheehy Planning, Budget, and Finance, by Judith A. Truelson Personnel by Rebecca A. Smith and Lynn W. Livingston Facilities by Robert V. Labaree and Janet Wamsley Collection Development by Doralyn H. Edwards and Joan B. Fiscella Acquisitions by Susan Davis and Carol Farmer Print Resources by Richard P. Orlando 'IElectronic Resources by Katherine M. Shelfer Technical Services by Karen A. Wilson Access Services by Laura Claggett and Denise J. Johnson Reference and Information Services: Internal User Community by Wendy Diamond Reference and Information Services: External User Community by Linda Keir Simons Forecasting the Future by Aline Soules Selected Annotated Bibliography by Gail T. Graves Index About the Editor and Contributors

CAROLYN A. SHEEHY is Clare and Lucy Oesterle Director of Library Services at North Central College in Naperville, Illinois. Formerly, she was Head of the Reference Department at the University of Illinois at Chicago and Administrative Curator of Special Collections at The Newberry Library. She is the editor of Managing Performing Arts Collections in Academic and Public Libraries (Greenwood, 1994) and the author of Reference and Information Service in Academic Libraries in Urban and Metropolitan Areas: A Management Handbook, edited by Gerard B. McCabe (Greenwood, 1992). She is the current president of the Illinois Association of College and Research Libraries and a former president of LIBRAS, a consortium of eighteen private Chicago-area academic libraries.

• Historical Foundations, by Carolyn A. Sheehy Planning, Budget, and Finance, by Judith A. Truelson Personnel by Rebecca A. Smith and Lynn W. Livingston Facilities by Robert V. Labaree and Janet Wamsley Collection Development by Doralyn H. Edwards and Joan B. Fiscella Acquisitions by Susan Davis and Carol Farmer Print Resources by Richard P. Orlando 'IElectronic Resources by Katherine M. Shelfer Technical Services by Karen A. Wilson Access Services by Laura Claggett and Denise J. Johnson Reference and Information Services: Internal User Community by Wendy Diamond Reference and Information Services: External User Community by Linda Keir Simons Forecasting the Future by Aline Soules Selected Annotated Bibliography by Gail T. Graves Index About the Editor and Contributors

CAROLYN A. SHEEHY is Clare and Lucy Oesterle Director of Library Services at North Central College in Naperville, Illinois. Formerly, she was Head of the Reference Department at the University of Illinois at Chicago and Administrative Curator of Special Collections at The Newberry Library. She is the editor of Managing Performing Arts Collections in Academic and Public Libraries (Greenwood, 1994) and the author of Reference and Information Service in Academic Libraries in Urban and Metropolitan Areas: A Management Handbook, edited by Gerard B. McCabe (Greenwood, 1992). She is the current president of the Illinois Association of College and Research Libraries and a former president of LIBRAS, a consortium of eighteen private Chicago-area academic libraries.

• Historical Foundations, by Carolyn A. Sheehy Planning, Budget, and Finance, by Judith A. Truelson Personnel by Rebecca A. Smith and Lynn W. Livingston Facilities by Robert V. Labaree and Janet Wamsley Collection Development by Doralyn H. Edwards and Joan B. Fiscella Acquisitions by Susan Davis and Carol Farmer Print Resources by Richard P. Orlando 'IElectronic Resources by Katherine M. Shelfer Technical Services by Karen A. Wilson Access Services by Laura Claggett and Denise J. Johnson Reference and Information Services: Internal User Community by Wendy Diamond Reference and Information Services: External User Community by Linda Keir Simons Forecasting the Future by Aline Soules Selected Annotated Bibliography by Gail T. Graves Index About the Editor and Contributors