A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you,too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to:* Use eight building blocks to become a more effective manager* Overcome self-defeating behavior* Handle criticism to maintain and enhance self-esteem* State limits and expectations to clarify assignments* Become a more effective listener* Receive and give positive feedback to enhance team building* Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations* By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.