Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is the Deputy Head of Faculty at the Business, Management and Computing Faculty at Perth College, Scotland. Anita Candy (BA Hons, FETC) and Micheal Collins (ACIB) are consultants at the Management and Professional Studies Unit of the Oxford College of Further Education. George Green (MA Cantab) runs his own consultancy and lectures at both Oxford Brookes University and the Oxford College of Further Education.

• 1. Introduction. 2. Being in Charge.3. What is Management Competence?4. Setting Operations in Context.5. The Operations Process.6. Planning.7. Organizing and Implementation.8. Control.9. Communicating with the Customer.10. Managing Materials.11. Managing the Working Environment.12. Personal Competence.