Management

Michael J. Stahl is Associate Dean and Professor of Management in the College of Business Administration at the University of Tennessee in Knoxville.

• Part I: Management Today:. 1. Managers and Organizations Today.2. The Evolution Toward Total Quality Management.3. International Competition and Management.4. Managerial Ethics and Corporate Social Responsibility.Part II: Planning and Strategic Management for Customer Value:.5. Decision Making, Problem Solving and Continuous Improvement.6. Corporate and Competitive Strategy.7. Customer Value Strategy.Part III: Organizing for Total Quality:.8. Organizational Structure and Design.9. Managing Human Resource Systems.10. Organizational Culture and Change.Part IV: Behavioral Processes:.11. Leadership.12. Motivation.13. Communication.14. Teams and Groups.Part V: Control and Systems Improvement:.15. Statistical and Other Quality Tools for Systems Improvement.16. Management Information Systems.17. Managing Technology and Technological Change.18. Operations Management for Control and Improvement.

"I would adopt the text because it does a much better job of marrying the principles of management with the issue of total quality control than any text I have found. Stahl does an excellent job in both style and coverage." Fred T. Whitman, Mary Washington College