Tim Hannagan has worked as an educator and manager in both the private and public sectors, including more than 10 years as principal and chief executive of a further education corporation.

• 1 The management challenge2 Leadership in organisations3 Creating a consumer focus4 Managing in the public sector5 Managing a creative strategy6 Developing an innovative business plan7 Controlling quality in organisations8 Marketing and environmental assessment9 Organisational theory and design10 Communicating in organisations11 Human resource management12 The challenge of motivating others13 Decision-making processes in organisations14 Operations management in organisations15 Information technology and control16 Financial control and accounting in organisations17 Ethical values and corporate social responsibility18 Environmental issues and corporate environmental management19 Globalisation and multinational management20 Twenty-first century management in perspective

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