Management Essentials for Doctors

Professor Rory Shaw is Medical Director at North West London Hospitals Trust, Northwick Park Hospital, Harrow, UK. Dr Vino Ramachandra is a Consultant Anaesthetist at Northwick Park and St Mark's Hospitals, Harrow, Middlesex, UK. Dr Nuala Lucas is a Consultant Anaesthetist at Northwick Park Hospital, Harrow, Middlesex, UK. Dr Neville Robinson is a Consultant Anaesthetist at Northwick Park Hospital, Harrow, Middlesex, UK.

• Foreword; Preface; Acknowledgements; Part I. Core Knowledge: 1. Audit; 2. Care bundles; 3. Checklists; 4. Clinical dashboards; 5. Complaints procedure; 6. European working time directive; 7. Good medical practice; 8. Guidelines; 9. Medical interviews; 10. Preparation of a curriculum vitae; 11. Role of the consultant; Part II. Core Skills: 12. Chairing meetings; 13. Educational supervision; 14. Effective delegation; 15. Leadership styles; 16. Leadership competencies; 17. Mentoring; 18. Time management; Part III. Important Bodies: 19. General Medical Council; 20. National Clinical Assessment Service; 21. National confidential enquiry into patient outcome and death; 22. National Institute of Clinical Excellence; 23. Postgraduate medical education and training board; Part IV. Information, Evidence and Research: 24. Information management; 25. Evidence based medicine; 26. Research funding in the NHS; 27. Research governance; Part V. Money: 28. NHS financial flows; 29. The contract; 30. The QIPP agenda; 31. The budget; 32. Writing a business plan; Part VI. NHS Structures: 33. NHS structure and organisation; 34. Commissioning healthcare; 35. External regulators; 36. Treatment centres; 37. Who does what – the Trust Board; 38. Who does what – the executive et al; Part VII. Operations: 39. Activity and targets; 40. Clinical process re-design and lean thinking; 41. Managing change; Part VIII. Safety and Quality: 42. Patient safety; 43. Recent disasters in healthcare in England; 44. Litigation; 45. Clinical governance; 46. Risk management; 47. Ensuring quality; 48. Quality indicators; 49. Patient feedback; Part IX. Staff Issues: 50. Managing staff; 51. Getting an employee in the organisation and starting work; 52. Managing normal working; 53. Job planning; 54. Appraisals; 55. Revalidation; 56. Managing poor performance; 57. Managing other problems; 58. Measuring how well we manage staff; 59. Managing stress; 60. The sick doctor.