John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings. Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.

• Part 1 Management Overview; Chapter 1 Introduction; Chapter 2 Case Studies; Part 2 Management by Process Framework Overview; Chapter 3 Introduction; Chapter 4 Process Leadership; Chapter 5 Process Governance; Chapter 6 Process Performance; Chapter 7 Strategic Alignment; Chapter 8 People Capability; Chapter 9 Project Execution; Chapter 10 Future of Business Process Management; Part 3 Appendices Process Leadership Process Governance People Capability Technology;

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John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings. Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.

• Part 1 Management Overview; Chapter 1 Introduction; Chapter 2 Case Studies; Part 2 Management by Process Framework Overview; Chapter 3 Introduction; Chapter 4 Process Leadership; Chapter 5 Process Governance; Chapter 6 Process Performance; Chapter 7 Strategic Alignment; Chapter 8 People Capability; Chapter 9 Project Execution; Chapter 10 Future of Business Process Management; Part 3 Appendices Process Leadership Process Governance People Capability Technology;

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John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings. Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.

• Part 1 Management Overview; Chapter 1 Introduction; Chapter 2 Case Studies; Part 2 Management by Process Framework Overview; Chapter 3 Introduction; Chapter 4 Process Leadership; Chapter 5 Process Governance; Chapter 6 Process Performance; Chapter 7 Strategic Alignment; Chapter 8 People Capability; Chapter 9 Project Execution; Chapter 10 Future of Business Process Management; Part 3 Appendices Process Leadership Process Governance People Capability Technology;

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